What are the responsibilities and job description for the Multilingual (Ukrainian/Russian) Insurance Customer Service Representative position at Choice One Insurance, Inc?
Company Description
Choice One Insurance, Inc, located in Clackamas, OR, specializes in providing business and personal property & casualty insurance solutions, with a focus on transportation, construction, automotive, and small business sectors. Our team of professionals is dedicated to resolving complex issues and offering creative insurance approaches while maintaining high levels of integrity, knowledge, information security, and client education.
Role Description
This is a full-time on-site role for a Multilingual (Ukrainian / Russian) Insurance Customer Service Representative at Choice One Insurance, Inc. The role involves daily tasks such as providing customer service, support, ensuring customer satisfaction and delivering exceptional customer experiences.
Qualifications
- Ability and willingness to learn new skills and obtain additional knowledge about insurance, risk management, and industries of Agency's clients
- Active listening and critical thinking skills
- Customer Service, and Customer Experience skills
- Verbal and written fluency in English
- Verbal fluency in Ukrainian and / or Russian languages
- Effective communication and problem-solving abilities
- Promptness and punctuality is critical for this position
- Strong attention to detail and organizational skills
- Experience in the insurance industry is a plus
- High school diploma or equivalent required; Associate's / Bachelor's degree preferred
- Property & Casualty Insurance licenses is a plus but not required, however, willingness and ability to obtain licenses within 6 months of employment is required
- Practice of impecable ethical standards and discretional attitude
- Professional appearance and positive outlook