What are the responsibilities and job description for the Quality Assurance Director position at Choices for People Center?

Job Description

Description :

Choices for People provides year-round support and instructional programs designed to aid individuals with disabilities in developing essential life skills. These skills promote inclusion, independence, self-sufficiency, and productivity; and aim to maximize the individual's quality of life in the least restrictive environment possible.

Choices for People assists in individual goal-oriented program planning, and acts as an advocate in the community through the removal of attitudinal, architectural, environmental, financial, employment-related, communicational, transportation, and other barriers.

Department : Administration

Job Title : Quality Assurance Director

Reports to : Chief Strategy Officer (CSO)

Starting Salary Range : $26.00-$29.00 per hour

Type of Position : Full-Time, Non-Exempt

Position Summary :

The Quality Assurance Director is responsible for overseeing the agency's compliance with quality service

delivery across all divisions. The Quality Assurance Director ensures all divisions adhere to operational

systems and processes that maintain regulatory standards and best practices. The Quality Assurance

Director works collaboratively with division heads to monitor, evaluate, and improve services, contributing

to the overall strategic goals of the organization.

Duties and Responsibilities (not all inclusive)

Identify, monitor, report, and build on operational systems and processes to ensure quality service delivery across all divisions.
Actively conduct monitoring and audit reviews to ensure compliance with regulatory and accreditation requirements.
Collaborate with division heads and stakeholders to make informed decisions about operational activities and strategic goals.
Analyze divisional monitoring summaries to identify needs for corrective action or resource investment across divisions.
Develop and deliver clear, concise reports on service delivery compliance and improvements.
Communicate compliance issues and findings with the Executive Directors and relevant staff members.
Devise strategies to ensure cost-effective compliance with service delivery while promoting growth and process improvements.
Work closely with human resources to foster a trusting, inclusive, and productive work environment.
Supervise and mentor a team of staff, providing guidance, performance evaluations, and motivation to achieve maximum effectiveness.
Address and resolve performance issues with quality assurance staff, ensuring continuous improvement.
Actively participate in compliance reviews, audits, and related activities.
Stay informed on updates to regulations, best practices, and industry trends to ensure service delivery remains compliant and effective.
Stay up to date on regulations, complete periodic audits, and work with other divisions and departments as needed to ensure compliance with MODOT and Title VI.
Uphold and enforce organizational policies and legislative regulations.
Operate facility vehicles when required, ensuring compliance with all policies and governmental statutes.
Work in conjunction with vehicle fleet staff to provide guidance and support related to any MODOT or Title VI audits or compliance issues and provide support related to Title VI plan maintenance and updates.

This is a position that will remain open until filled.

Requirements :

Education and / or Experience :

Bachelor's degree in a relevant field preferred (e.g., Social Work, Public Administration, Human

Services, Business Administration).

At least three to five years of experience in program management and / or leadership roles, preferably within the nonprofit sector.

Demonstrated experience in working with diverse populations; experience with individuals with disabilities is preferred.

Experience in working with nonprofits, public relations, state entities, and accrediting agencies including Joint Commission, MODOT, Title VI, CARF, DHSS, and DMH is preferred.

Knowledge, Skills, and Abilities :

Excellent verbal and written communication skills are required.

Strong knowledge of best practices in program development, evaluation, and quality assurance.

Read, analyze, and interpret data and governmental regulations.

Write reports and recommend corrective action related to potential risks.

Handle private, sensitive, confidential information appropriately.

Proven track record of successful team management and staff development.

Proficiency with computer, data entry and MS Office skills, along with the use of data-based computer applications.

Physical Demands :

Stand and / or sit for prolonged periods.

Prolonged periods of talking, typing, and looking at computer screens.

Other :

As a requirement of this position, you will be periodically subject to criminal background checks, drug and / or alcohol screenings, and motor vehicle records checks.

Comments :

Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.

All job offers are contingent upon successful completion of a criminal background check and a drug screen.

EEO STATEMENT :

It is the policy and intent of Choices for People Center, Inc. to comply with all federal and state laws concerning non-discrimination and equal employment opportunity, regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability or genetic information (including family medical history), veteran status, or age (40 or older), except where age is a bona fide occupational requirement or qualification; and to take affirmative action towards the goals and intentions of the applicable laws.

Furthermore, it is our policy and intent to practice non-discrimination in regard to the above factors on personnel matters concerning employment, promotion, demotion, transfer, recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training including apprenticeship.

Compensation details : 26-29 Hourly Wage

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Salary : $26 - $29

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