What are the responsibilities and job description for the Shift Leader position at Chop House Burger?
A shift leader at Chop House Burger holds a supervisory role and is responsible for managing the operations during their shift. Key responsibilities often include:
- Team Supervision: Overseeing restaurant staff, delegating tasks, and ensuring that all team members are performing their duties efficiently.
- Customer Service: Ensuring a high level of customer satisfaction by addressing any concerns, training staff on customer service best practices, and maintaining a welcoming environment.
- Operational Management: Managing daily operations including inventory control, food safety, and cleanliness of the restaurant, ensuring compliance with health and safety regulations.
- Staff Training: Assisting in training new employees, providing ongoing coaching to improve team performance.
- Financial Responsibilities: Handling cash register operations, processing transactions, and assisting with sales reports and financial reconciliations.
- Problem Solving: Addressing any issues that arise during the shift, whether related to staff, customer service, or operational challenges.
- Communication: Acting as a liaison between team members and upper management, ensuring important information is communicated effectively.
- Scheduling: Assisting with staff scheduling, ensuring adequate coverage during busy shifts.
Qualifications often desired for a shift leader position include:
- Prior experience in a fast-paced restaurant environment.
- Leadership skills and ability to motivate a team.
- Strong communication and interpersonal skills.
- Knowledge of food safety regulations and standards.
- Flexibility to work evenings, weekends, and holidays.
This role is crucial to maintaining the operational efficiency of the restaurant and ensuring an enjoyable experience for customers.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $16
