What are the responsibilities and job description for the Lead Hostess position at Chop Shop Bar and Grill?
Overview
We are seeking a dynamic and enthusiastic Lead Host to join our team in a fast-paced restaurant environment. The ideal candidate will be passionate about providing exceptional guest relations and ensuring a memorable dining experience. As the Lead Host, you will play a crucial role in managing the front-of-house operations, welcoming guests, and coordinating seating arrangements while leading a team of hostesses.
((((( It requires a minimum of 5 years of experience. )))))
Duties
- Greet guests warmly upon arrival and manage the seating process efficiently.
- Oversee the host team to ensure high standards of guest services are maintained at all times.
- Utilize Aloha POS or other point-of-sale systems to manage reservations and track guest flow.
- Assist in training new hostesses on best practices for customer service and restaurant operations.
- Address guest inquiries and concerns promptly, ensuring satisfaction throughout their dining experience.
- Collaborate with restaurant management to optimize table turnover rates and improve overall service efficiency.
- Maintain cleanliness and organization of the front-of-house area, including menus and waiting areas.
- Support the restaurant's hospitality initiatives by promoting special events or menu items to guests.
Experience
- Previous experience in guest relations or customer service roles within the restaurant or hospitality industry is preferred.
- Familiarity with food service operations and an understanding of restaurant dynamics is beneficial.
- Experience with Aloha POS or similar point-of-sale systems is a plus but not mandatory.
- Strong communication skills and a friendly demeanor are essential for creating a welcoming atmosphere for guests.
- Ability to work in a fast-paced environment while maintaining attention to detail and providing excellent service.
Join our team as a Lead Host and contribute to creating unforgettable dining experiences for our guests!
Job Type: Part-time
Pay: $250.00 - $550.00 per week
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
Shift:
- Night shift
Ability to Commute:
- Smithtown, NY 11787 (Required)
Ability to Relocate:
- Smithtown, NY 11787: Relocate before starting work (Required)
Work Location: In person
Salary : $250 - $550