Job Description
Job Description
Behavioral Health Program Specialist - Talbot County Public Schools
Job Summary : The SBHC Behavioral Health Program Specialist (BHPS) provides direct support to the SBHC therapist to ensure the delivery of efficient and effective behavioral health care. The BHPS performs a range of administrative support including scheduling, insurance authorization and case management duties for Behavioral Health patients at the direction of the Behavioral Health providers, along with outreach to support community relationships. This is a nonexempt, full-time position in pay grade 3 with the pay range of $19.14 - $24.88. The Behavioral Health Program Specialist reports directly to the Behavioral Health Director in a dyad with the Community Based Programs Director.
Required Skills / Abilities :
- Working knowledge of automated patient data systems.
- Must be proficient in computer skills.
- Must have basic math skills.
- Ability to use office equipment such as computers, printers, telephones, fax machines and copier machines.
- Ability to handle multiple priorities at once with minimal supervision.
- Working knowledge of ICD10 and CPT codes
Education and Experience :
High School Diploma or equivalent3-5 years in healthcare related field required.Insurance billing experience helpful.Knowledge of basic medical terminology preferred.Standards of Behavior :
Commitment To ServiceRespectQualityTeamworkPatient FocusIntegrityAccountabilityCaring & CompassionProfessionalismListening & RespondingSafetyAIDETJob Related Competencies :
Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.Attention to Detail - The ability to process detailed information effectively and consistently.Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences.Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.Commitment to Inclusion :
Choptank Community Health System (CCHS) is committed to creating an inclusive healthcare environment that reduces health disparities and values and respects the unique experiences and perspectives of both patients and staff by :
Prioritizing equitable access for individuals of all backgrounds, beliefs and cultures;Offering ongoing training for staff to promote health awareness, preventive measuresand early detection for a patient population of all backgrounds and cultures;Actively engaging with patients, families and staff;Fostering a workplace culture in which everyone is treated with dignity.Duties / Responsibilities :
Models AIDET in all patient interactions.Adheres to and models CCHS Standards of BehaviorResponsible for the input of the patient charge entry and coding process as needed.Works with all areas and levels within the organization to collect any necessary information related to charge posting.Obtains insurance authorizations as needed.Reviews insurance denials : implement procedures to remedy or reduce the number of denials.Works cooperatively / cohesively with the BH Program Manager to resolve issues or identified charge posting process.Pre-registration, appointment confirmation, scheduling of all behavioral health patient appointments.Post charges to the practice management system as needed.Verifies insurance information, assists with enrollment in sliding fee and other benefit products.Opens and distributes mail.Scans patient related documents to electronic medical record.Completes patient school-based enrolment forms and coordinates and monitoring of patient referrals and waitlists.Case management for behavioral health patients to connect BH patients to community programs at the request of behavioral health providers, parents / guardians, and school related staff.Facilitates parent / guardian participation between parents / guardians and provider when scheduling patient intakes.Communication with the school personnel, CCHS system administrator and coworkers for schedule change, school closings, etc.Locates and retrieves students from their classrooms for all appointments.Participates in school and community activities to promote the SBHC programs.Travel between all schools the BH provider has an active caseload.Coordination of care between the medical, dental, and behavioral health staff.Regular, reliable attendance is a requirement of this job.Benefits
Tuition and education assistanceCertification scholarships availablePaid holidays (9)Flexible paid time off and vacation scheduling403(b)403(b) matchingEmployee assistance programFlexible spending accountHealth insuranceDental insuranceVision coverageLife insuranceReferral programEmployee wellness programDiscretionary BonusesPhysical setting : School Based (Talbot County Schools)
Schedule : Monday to Friday (no weekends)
Job Type : Full-time
Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Salary : $19 - $25
