What are the responsibilities and job description for the Vice President of Technology and Operations position at Chordline Healthcare?
The Vice President of Technology and Operations is responsible for driving all aspects of Information Technology engineering and cloud infrastructure, systems governance, strategic direction, oversight and growth for Chordline Health. The VP ensures that key information assets are continuously secure and well-integrated. The VP identifies appropriate technologies and manages large scale IT initiatives, produces technology-driven innovation to further facilitate strategic business objectives. The VP is instrumental in shaping the vision, providing direction, and leading in the development of strategies in technology to support and advance the strategic goals of Chordline. Maintaining expert level knowledge of Chordline products is required. Operating within Chordline mission, vision, and values is required.
Strategy:
- Responsible for all elements of the IT technology and infrastructure that delivers a consistent, reliable and optimized business and operational experience for all CHORDLINE users as well as external providers and clients.
- Leads the development and implementation of long-term strategic information system goals and ensures that information technology planning is an integral part of the overall CHORDLINE strategic planning process.
- Responsible for assessing and approving all information technologies prior to investment. Scope of technology includes information technology, cloud infrastructure, and networks, that utilize interfaces, the data center/cloud, or impacts computer security or privacy issues.
Execution and Delivery:
- Lead design and delivery of industry-leading technical and operational capabilities required to meet initiative objectives.
- Manage internal and vendor technology and operations resources across multiple global delivery centers. Meet or exceed cost, quality and timeline goals.
Operations:
- Responsible for the planning and development of all information systems related to the CHORDLINE service operations.
- Working with external security services to ensure the security and integrity of information technologies; with a special focus on any system or technology that utilizes, and stores Protected Health Information (PHI) or Personal Identity Information (PII). Ensures that the privacy of data is managed and secured.
- Lead vendor contracting negotiations
- Design and implement disaster recovery plans in conjunction with the Director of Software Engineering.
Education, Training, and Experience:
- Bachelor’s degree required; technology disciplines preferred.
- Master’s degree in a technology discipline or in healthcare administration preferred.
- 8-10 years in progressive senior leadership roles, with responsible leadership and management in an information systems environment is required.
- Proven extensive experience working with vendors, company executives, and information technology to manage complex information systems projects is required.
- Previous management experience in the evolvement, deployment and utilization of information technology in a healthcare, financial or business environment.
- SaaS Healthcare operations is required.
- Significant experience with managing multiple projects, systems methodologies, information systems development and/or production support environments, integrating healthcare industry systems including financial, supply chain, and business software is desired.
- Experience in working with offshore operations preferred.
- Experience in successfully communicating with and working high-level agendas with a Board of Directors.
The job description is a summary of the typical functions of the job, not an exhaustive list of all possible responsibilities, tasks and duties.