In-Home Community Health Worker - Yakima

This position is remote, however, the candidate will be expected to reside in and travel throughout Yakima CountyWho we areCommunity Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.Our commitment is to : Strive to apply an equity lens to all our work. Reduce health disparities. Become an anti-racist organization. Create an equitable work environment. About the RoleThe In-Home Community Health Worker serves as a liaison between health and social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. This role supports CHPW members identified for the in-home visit program through providing in-home services addressing Health Related Social Needs, Gaps in Care, facilitation and connection to primary and specialty care, and connection to care coordination programs. This is a high-touch, field-based position assigned to members in a specific region. This role is a member of the assigned Care Management Care Team and works collaboratively with internal and external partners to achieve the goals of the program to reduce barriers to care and improve quality of life for members. Community Health Workers build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. To be successful in this role, you : Have a minimum of three (3) years of job-related experience providing medical, mental health or substance abuse-focused services to individuals with chronic medical conditions and / or severe and persistent mental illness.Are comfortable working with at-risk populations, communities of color and sourcing local resources for persons with behavioral and / or physical health needs.Have experience using a health plan care management system or electronic medical record system.Are a certification Peer Specialist if you do not have minimum experience and education requirements.Are bilingual in English / Spanish or speak another second languageHave a valid state issued drivers' licenseEssential functions and Roles and Responsibilities : Responsible for engaging plan participants who have been identified through data analysis. Engagement includes locating members in the home or community.Responsible for home visits to identified members in an assigned region. Home visits may include assessing for member needs and connecting to care support via telehealth or in person services, assisting individuals with accessing transportation services, educating enrollees on healthy behaviors, providing information on community resources, and educating members on preventative and follow-up care needs.Responsible for completion of social driver of health assessments and identifying Health Related Social Needs. Involves using the screening outcomes to connect members to resources.Coordinates appointments with providers to close identified care gaps .Consults with Community Health Centers and Care Team members in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic and / or face to face outreach.Provides verbal and / or written status updates regarding member alerts and progress and needs to responsible care managers and providers, legal mandate, or other care plan affiliates as needed to assist the program and members. Ensures case documentation is consistent with policies and procedures.Provides scheduled activities that promote socialization, recovery, self-advocacy, development of natural supports, and maintenance of community living skills.Provides information to increase the member's knowledge about his or her health conditions and improve adherence to prescribed treatment.Ensures that the Community Support Service leaders are made aware of any potential risk management issues in a timely manner.Acts as an internal consultant to other departments for Community Support Services and peer support.This position requires traveling on behalf of the Company and working in the field at least 75% of the time. It is essential that a current driver's license, proof of insurance and an acceptable driving record are maintained.Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.Knowledge, Skills, and Abilities : Bilingual English / Spanish or another second language desired.Excellent verbal and written communication skills.Excellent problem-solving skills.Comfortable in all socioeconomic environments.Proficient with Microsoft Word, Excel and Outlook.Knowledge of health plan care management systems or electronic medical record system.Works well with others in a collaborative and respectful manner.Able to multi-task, deal with complexity on a frequent basis.Performs all functions of the job accurately and in a timely manner.Ability to maintain an acceptable driving record and reliable transportation.Note : If you think you do not qualify, please reconsider. Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. However, everyone brings different strengths to the table for a job, and people can be successful in a role in a variety of ways. If you are excited about this job but your experience doesn't perfectly check every box in the job description, we encourage you to apply anyway.As part of our hiring process, the following criteria must be met : Complete and successfully pass a criminal background checkCriminal History : includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and / employees.Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agencyVaccination requirement (CHPW offers a process for medical or religious exemptions)Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.Compensation and Benefits : The position is FLSA Non-Exempt and is eligible for overtime and has a 5% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience among other factors.CHPW offers the following benefits for Full and Part-time employees and their dependents : Medical, Prescription, Dental, and Vision Telehealth app Flexible Spending Accounts, Health Savings Accounts Basic Life AD&D, Short and Long-Term Disability Voluntary Life, Critical Care, and Long-Term Care Insurance 401(k) Retirement and generous employer match Employee Assistance Program and Mental Fitness app Financial Coaching, Identity Theft Protection Time off including PTO accrual starting at 17 days per year 40 hours Community Service volunteer time 10 standard holidays, 2 floating holidays Compassion time off, jury dutySensory / Physical / Mental Requirements : Sensory

• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.Physical
• Extended periods of sitting, computer use, talking, and possibly standingSimple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination / pronation, wrist flexionMental : Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.Work Environment : Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.
• The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)