Senior Sales and Operations Specialist

Not everyone can be a specialist. It takes someone…well, special.  Maybe that’s you.  At Cox Communications, we’re searching for a Senior Sales and Operations Specialist to work at our retail stores.  Someone who is jazzed by the notion of focusing on areas like inventory management, loss prevention, merchandising, and operational success. Perhaps keeping your eyes on supply chain management and merchandising initiatives so Cox can stay in-stock and efficient is something that’s in your wheelhouse. You might be that someone special we’re looking for.  

This job requires you to follow the retail routine of working some evenings, weekends, and holidays.  You’ll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager. We’ll look to you to serve as our Manager on Duty from time to time, opening/closing the store and offering up potent product knowledge and coaching to other sales reps.  Our stores will need you to shine as our product knowledge and inventory expert.  

What You’ll Do: 

As a Senior Sales & Operations Specialist, we’ll look to you bring your A-game to the following responsibilities:  

• You’ll make sure our inventory is accurate by performing activities such as inventory cycle counts, stock replenishment, and store audits 

• You’ll merchandise the store in accordance to planogram and corporate guidelines 

• You’re also responsible for inventory management which includes but is not limited to store-to-store transfers, returns and receiving   

• You get to assist with special event execution including marketing support and inventory planning 

• You will assess escalated wireless issues and provide solutions for technical problems and questions  

• You get to support post-purchase onboarding, device activation, and content transfers for wireless sales  

• We’ll look to you to reach out to customers for in store pick up of online orders and return and exchange related issues 

• You get to work directly with Supply Chain Management for order fulfillment and variance requests 

• You should remain current with new products and technologies by attending necessary trainings for job functions  

• You’ll assist with guiding accessory performance and sales 

• You’ll make sure our store sales and retention targets are met  

• You’ll provide ongoing coaching on to Solutions Specialists to ensure timely and actionable feedback; serves as product knowledge expert and is a resource to all store employees 

• You’ll also Open and Close the store as needed to serve as manager on duty when the Store Manager, Sr Sales Rep, and/or ASM is not on duty  

It’s a specialist role, fit for someone with some very special skills.  In return, we’ll load you up with some special benefits and opportunities.  Read on to find out What’s In It For You.  

What’s In It For You? 

Here’s a sneak peek of the benefits you could experience as a Cox employee:   

• A competitive wage and top-notch bonus/incentive plans.   

• A pro-sales culture that honors what salespeople (like you!) contribute to our success.   

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.   

• Comprehensive healthcare benefits, with multiple options for individuals and families.   

• Generous 401(k) retirement plans with company match.   

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.  

• Professional development and continuing education opportunities.   

• Access to financial wellness/planning resources.   

 Check out all our benefits.  

Who You Are: 

Minimum: 

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field 

Preferred: 

• Previous experience with store operational duties 

• Experience selling Wireless/Mobile products highly preferred 

• Fluency in Spanish, both written and spoken 

• Leadership experience is ideal  

• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment 

• Ability to be mobile within the store to assist with troubleshooting and device activation 

• Computer literacy with an aptitude for learning communication products, services, and accessories 

• Ability to lift 25-50 pounds to help manage stock room inventory