Bilingual Intake Specialist

Program Description :

CHRIS 180 Migrant Wellness Program provides 24-hour care for unaccompanied children (UC) under the

care of the Office of Refugee Resettlement (ORR) who are placed in residential care as they prepare for

sponsorship. The program provides stabilization, behavioral support, comprehensive case management,

educational services, daily living skills acquisition, recreational and therapeutic activities, and coordination

of care. The Migrant Wellness Program provides a family-involved, trauma-informed, and strengths-based

approach to care within residential communities throughout the Atlanta area.

The Intake Specialist is primarily responsible for assisting in the coordination of case management services

for clients' educational, therapeutic, medical, and placement needs. This individual will also be responsible

for ensuring the intake process is streamlined and clear to the service team, while working closely with all

team members to ensure intake and discharge timelines are met in accordance with ORR requirements.

Additionally, the Intake Specialist will assist the case management team by aiding in the documentation

and communication process for clients. Finally, the Intake Specialist will act as the primary point of contact

for accepting UC referrals, transfer, and placement from ORR. This position is expected to function

effectively with moderate supervision while following the guidelines given on procedures, along with agency,

state, and ORR regulatory requirements.

Role and Responsibilities :

The primary responsibilities include but are not limited to the following :

• Organize and attend arranged intakes for the site to ensure staff and clients are apprised of the intake process.
• Complete daily census, discharge, intake, and capacity reporting.
• Effectively coordinate, track, and report intakes and discharges.
• Coordinate and facilitate discharges.
• Conduct case support tasks, such as background checks, address checks, filing, information input, case noting, and coordinate information sharing.
• Provide transportation for arrivals and intakes, as requested.
• Record and maintain accurate and current client records, both electronically and physical case file.
• Assist in the collection, compilation and reporting of program outcome data.
• Maintain a log of all correspondence inquiring about the Migrant Wellness Program.
• Collaboratively review files on prospective children to be scheduled for placement with program management.
• Responsible for coordinating and facilitation pre-placement calls.
• Attend weekly staff meetings to communicate scheduled intakes, to staff referrals and to keep abreast of potential changes.
• Attend training as required by CHRIS 180 and ORR.
• Complete other duties as assigned.

Performance and Conduct :

Demonstrate Customer Service :

Maintain Personal Information and Training :

Qualifications / Competencies :

Benefits we offer :

Schedule :

The hours will vary from week to week with a maximum of 40 hours a week at any given time unless

written permission is given otherwise. The schedule will include weekdays, weekends, and holidays.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While performing the duties of this

job, the employee is frequently required to sit, stand, and reach with hands and arms. The employee is

occasionally required to lift and / or move up to 20 pounds.