Resource Navigator

Position Description

The primary duties include but are not limited to the following:

• Aid clients in connecting the client with resources to meet needs identified on needs assessment.
• Diligently track all referrals, forms, and outcomes as it relates to services/resources provided.
• Plan in a proactive manner to assist the client and/or family in connecting them to local services.
• Work collaboratively with representatives from partner organizations to ensure communication and service delivery is effective.
• Provide service and resource coordination to assist the client and/or family in gaining access to necessary rehabilitative, medical, social, and other services and supports (E.g., Medicaid, SSI, consents, etc.)
• Assist clients with making appointments for services that meet their needs.
• Provide follow-up contact with contact following their scheduled appointments. Solicit feedback regarding their appointment. Track all feedback and surveys.
• Assure clients are actively contacted and encouraged to participate in services.
• Collaborate 100% with other agency staff to accomplish work related activities.

• Document services and contacts with each in an excel spreadsheet or in EHR.
• Maintain a positive attitude toward all clients and their families 100% of the time.
• Attend and participate in scheduled staff meetings, administrative meetings, and in-service trainings 100% of the time.
• Abide by all rules of confidentiality and the Code of Ethics prescribed by CHRIS 180 100% of the time.
• Positive attitude, attention to detail and phone skills needed.
• Will work closely with the other clinical staff at CHRIS 180 including Therapists, Community Behavior Specialists, and others as indicated.

• Practice Requirements
  • Adhere to the organization policies and procedures.
  • Attend individual supervision weekly.
  • Attend treatment team meetings.
  • Participate in clinical consultation.
  • Review case studies.
  • Provide feedback for hard to manage cases.
• Performance and Conduct
  • Maintain confidentiality of consumer information
  • Maintain appropriate professional boundaries.
  • Follow the CHRIS 180 Code of Ethics
  • Follow mandated reporting requirements of GA Code
  • Support and maintain an environment of emotional and physical safety for consumers, staff, and other stakeholders always.
• Demonstrate customer service
  • Always promote a positive image of CHRIS 180 programs.
  • Work as a contributing and collaborative team member
  • Respond to consumer, referral, and peer needs in a timely fashion.
  • Answer telephone calls and emails accordingly
  • Respond to requests for information from stakeholders in a timely fashion.
• Maintain Personal Information and Training
  • Attend and participate in staff meetings as scheduled.
  • Attend and participate in required training as scheduled.
  • Maintain required certifications.
  • Review, understand and be responsible for program policies.
  • Provide documents in a timely fashion to Human Resources
  • Report changes in status to HR as required by policy

Qualifications

• Bachelor’s degree in social work or related field; certification in social services and/or social services experience preferred.
• Flexible Hours, occasional evening, or Saturday community events.
• Excellent time management skills.
• Comfortable doing community outreach.
• Current CPR and First Aid certification

The ideal candidate will possess the following:

• Technical expertise that allows well informed decisions, usage of available tools and resources and training to execute job responsibilities.
• Accountable for work being completed accurately and in a timely manner as well as following up as needed.
• Ability to collaborate with other staff to ensure best practices and sound decisions.
• Ability to communicate using appropriate tone when corresponding verbally or written (as well as proper usage of grammar and spelling)
• Ability to adapt and adjust to course and be open to new ideas.
• Ability to manage workload by having a clear understanding of task/project and set realistic timelines and goals.
• Commitment to our vision and mission should be demonstrated in work.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Basic and Voluntary Life Insurance and AD&D
• Employee Assistance Program
• Flex Spending Account
• Health Savings Account
• 403 (b) plan
• Paid Time Off

Schedule: This position typically works Monday through Friday with occasional evenings and Saturdays to attend community events. This position requires flexibility. This position will primarily be based out of a Dekalb County School and will require some light travel.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and reach with hands and arms. The employee is occasionally required to lift and/or move up to 20 pounds.