What are the responsibilities and job description for the Customer Service Representative position at Chris Associate?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will handle inquiries, resolve issues, and contribute to a positive customer experience while maintaining a professional demeanor.
Duties
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Analyze customer needs and recommend appropriate solutions.
- Handle outbound calling to follow up on customer concerns or feedback.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve overall client services.
- Uphold phone etiquette standards to ensure a courteous communication experience.
- Assist in training new staff on best practices in customer support.
Skills
- Strong background in customer service or client support, preferably in a call center environment.
- Excellent typing skills with the ability to document interactions efficiently.
- Proficient in analyzing situations and providing effective solutions.
- Familiarity with outbound calling techniques is a plus.
- Multilingual abilities are highly desirable to cater to diverse clientele.
- Exceptional phone etiquette and communication skills.
- Ability to work collaboratively within a team while maintaining individual performance goals.
Join us in delivering outstanding service and making a difference for our customers!
Job Type: Full-time
Pay: $15.85 - $17.85 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Cleveland, TN 37312 (Preferred)
Ability to Relocate:
- Cleveland, TN 37312: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18