What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Chris Castanza Insurance Agency?
Description
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
Responsibilities
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Validate client insurance coverage and present policyholders with proof of insurance documents
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Qualifications
Join our team if you possess the following qualifications :
