Customer Service Specialist

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!Compensation:

$35,000 - $50,000 yearly

Responsibilities:

• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
• Make accurate modifications to consumer policies depending on the information supplied
• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Follow-up on client interactions in a thorough manner to ensure customer satisfaction
• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed

Qualifications:

• Previous customer service experience required for this position
• Knowledge of insurance products and policy schedules is preferred
• High school diploma or GED equivalent needed
• Excellent active listening, interpersonal, and communication skills
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems

Join our team if you possess the following qualifications:

• Strong problem-solving skills
• A humble attitude and a desire for personal growth
• Ability to pass a background check
• Obtain an insurance license and excel in selling appointments once licensed

About Company

At the Chris Castanza Insurance Agency, we are looking for top talent! Join one of the top insurance agencies in the country!

Our hiring process is very thorough. Finalists are asked to arrange reference calls with former managers.

The benefits to high performers are endless!

Chris Castanza leads one of the fastest-growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing talent within teams, and creating frameworks for perpetual success.

Find his book on Amazon: 'The Great Game of Insurance.'