What are the responsibilities and job description for the Customer Service Advisor position at Chris-Craft?
Join the Legacy. Be the Voice of Chris-Craft.
For over a century, Chris-Craft has built more than just boats—we’ve crafted experiences, memories, and a legacy of excellence on the water. Now, we’re looking for a Customer Care Advisor who shares our passion for craftsmanship and customer satisfaction.
If you love problem-solving, thrive in a fast-paced environment, and want to be the bridge between our world-class boats and the people who love them, this is your chance to set sail on a rewarding career!
Your Role:
As a Customer Care Advisor, you’ll be at the heart of our operation—providing expert support to our dealer network and boat owners while ensuring every customer experience reflects the Chris-Craft gold standard.
What You’ll Do:
- Be the go-to expert for technical and parts support for dealers.
- Respond to customer inquiries with speed, accuracy, and a smile.
- Process and track parts orders—ensuring they get where they need to go, on time.
- Work closely with shipping and inventory teams to keep everything running smoothly.
- Solve challenges creatively, making decisions that satisfy both customers and the business.
What You Bring to the Team:
- A high school diploma (college degree preferred).
- 0-3 years of experience in customer service, sales, or a related role (marine industry experience is a plus!).
- A customer-first mindset—you love helping people and solving problems.
- Strong communication skills both written and verbal
- Tech-savvy—ERP systems, CRM software, and Microsoft Office are all in your wheelhouse.
- Detail-oriented and organized
Why You’ll Love Working Here:
Be part of an iconic brand with a rich history in luxury craftsmanship. Work in a fast-paced, supportive environment where no two days are the same. Enjoy great perks—competitive salary, benefits, and the chance to grow within the company.
If you’re ready for a great career, apply today and become part of the Chris-Craft legacy!
We are an Equal Opportunity Employer as well as a drug-free workplace. All offers of employment are contingent upon the successful completion of a pre-employment drug screen and background screen.
