What are the responsibilities and job description for the Bilingual Spanish Customer Service Representative position at Chris Mallett State Farm Insurance?
Job Summary
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. This role is essential in providing exceptional client services and support to our diverse customer base. The ideal candidate will be fluent in both English and another language, enabling effective communication with clients from various backgrounds. You will play a crucial role in enhancing customer satisfaction through your expertise in sales, data entry, and phone etiquette.
Responsibilities
- Provide outstanding customer support by addressing inquiries and resolving issues promptly and professionally.
- Assist clients via phone, email, or chat while maintaining a high level of service quality.
- Utilize computer systems to input data accurately and manage customer information efficiently.
- Collaborate with team members to ensure seamless service delivery and enhance the overall customer experience.
- Identify opportunities for upselling products or services during customer interactions.
- Maintain knowledge of company products, services, and policies to provide accurate information to customers.
- Follow up with clients as necessary to ensure their needs are met and satisfaction is achieved.
Qualifications
- Fluency in English and Sanish is required; multilingual candidates are highly encouraged to apply.
- Previous experience in a call center or customer service environment is preferred.
- Strong client services skills with the ability to handle inquiries effectively.
- Proficient in data entry with attention to detail and accuracy.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work collaboratively within a team while also being self-motivated.
- Familiarity with sales techniques is a plus but not mandatory.
Join us as we strive to deliver exceptional service to our customers while fostering a supportive work environment for our associates!
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $35,000 - $45,000