Demo

Customer Relations Representative - State Farm Agent Team Member

Chris Vella - State Farm Agent
Orlando, FL Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/16/2025

Benefits :

  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Dental insurance
  • Paid time off
  • Vision insurance

ROLE DESCRIPTION :

Chris Vella State Farm is seeking a qualified professional to join our winning team as a Customer Care Representative / Vietnamese.  This individual must be able to speak and write in English and Vietnamese, and assist our active Vietnamese-speaking client base and sales team.    If you are a motivated self-starter, who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.  You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you promptly.

RESPONSIBILITIES include, but are not limited to :

  • Managing customer inquiries, following up with customers, and resolving issues.
  • Providing prompt, accurate and friendly customer service. (Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, etc.)
  • Maintaining client records and updating information as needed.
  • Assisting with customer retention strategies.
  • Coordinating with other departments to ensure customer satisfaction.
  • QUALIFICATIONS :

  • Detail oriented
  • Excellent interpersonal and communication skills in both English and Vietnamese - written, verbal and listening
  • Proactive in  problem-solving skills
  • Computer knowledge
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to handle high-stress situations calmly
  • Experience in customer service preferred
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    Job openings at Chris Vella - State Farm Agent

    Chris Vella - State Farm Agent
    Hired Organization Address Orlando, FL Full Time
    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to th...

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