What are the responsibilities and job description for the Bilingual Dental Patient Access Representative position at Christ Community Health Services Augusta, Inc?
The Patient Access Representative is responsible for all aspects of the scheduling and front desk operations. The Representative facilitates the smooth transit of patients through the dental practice and provides a range of critical tasks that support an efficient, effective and financially sustainable dental program. The Dental Patient Access Representative is under the direct supervision of the Dental Site Manager.
Major Areas of Responsibility:
- Greet patients/visitors that come into the dental clinic
- Completes the Check-in and checkout process with the patient
- Completes all registration activities, including the verification and documentation of all relevant patient demographics and insurance information as well as entering and attaching them to the patient record (Photocopy and scan documents)
- Proactively and timely perform insurance eligibility verification and updates
- Collects co-pays, collects outstanding balances and records payment due at time of service
- Reviews recommended treatment plans with patients, submit requests for pre-authorizations to billing department and discuss insurance coverage/payment expected at time of service
- Communicates with the billing department about any claim issues, pre-paid payments, claim adjustments and any other information needed regarding the patient’s financial account
- Makes outgoing and receives incoming phone calls to appropriately schedule, reschedule, confirm appointments and cancel patient appointments at the request of patients and or/management
- Responsible for ensuring all provider schedules are at capacity with appointments to meet productivity goals, set by CCH, by following strategic scheduling guidelines and managing scheduling spreadsheets.
- Communicates and assists patient with basic insurance related concepts, CCH payment policies and fee discount program
- Assists patients in completing dental history, consent and financial forms, if necessary
- Manages telephone encounters and any requests within the EMR system in a timely manner
- Transmit correspondence of medical records by mail, email, or fax while adhering to HIPAA guidelines
- Reconciles daily drawer count and prepares deposits according to accounting department policies
- Occasional need for medical interpretation as skillset applies
- Performs miscellaneous duties within the Dental Program as assigned
Required Knowledge, Skills, Abilities:
- Eager and Able to embody the Mission, Vision, and Core Values of CCH
- Able to demonstrate love, compassion and genuine care when interacting with others
- Solid Understanding of Dental Insurance, Dental Terminology and Billing fundamentals
- Ability to read EOB statements and understanding of insurer’s denial codes.
- Computer skills and experience with Electronic Health Record Software
- Working knowledge of registration and reception of dental clinic operations
- Ability to multitask and Embraces Teamwork
- Outstanding customer service, communication and interpersonal skills
- Very high attention to detail and desire for continual learning and improvement
- Able to prioritize work and work independently to meet deadlines
- Responds professionally to high pressure situations and time limits
Education and Experience:
- High School Diploma or GED
- Two years of related Dental Office experience
- Fluent in English and Spanish
