What are the responsibilities and job description for the Technical Solutions Specialist position at Christ Fellowship?
The Technical Solutions Specialist is a Solutions Team help desk support role and is a cornerstone of the greater CFTech Team. As a member of the Solutions Team, you are the first point of contact with the IT Department for the church, and as such you have to command not only excellent technical and customer service skills, but the professionalism and initiative to get problems resolved quickly and efficiently. Delivering effective business communication should be second nature.
JOB DUTIES : .
- First and second-level helpdesk support, which includes ticket triage, incident resolution, and escalation.
- Adhering to SLAs, being responsive to incoming requests, and resolving issues promptly.
- Effectively prioritizing calls to ensure those that have the greatest impact on the church are resolved first.
- Providing both on-site and remote support to multiple campuses and events.
- Provisioning, deploying, and maintaining various hardware devices, including but not limited to Windows, Mac, and iOS devices.
- User provisioning and access management.
- End-user technical training.
- Participation in a weekend rotation.
- Serving in events that occasionally occur outside typical business hours (nights and weekends).
- Staying up to date with the latest technical trends and broader cybersecurity landscape.
- Other duties as assigned.
EDUCATION :
RELEVANT WORK EXPERIENCE :
JOB SPECS :
Classification : Full-time, Salary (Non-Exempt) | Be available for after-hours or weekend assignments. (This is not a remote work opportunity)
Reporting to : Associate Director of Technology
