What are the responsibilities and job description for the Automotive Service Advisor - Grimes - NO WEEKENDS! position at Christian Brothers Automotive - Grimes?
Automotive Service Advisor - Grimes
- Des Moines, IA, USA
- Full-time
Company Description
Christian Brothers Automotive
America's Number 1 Automotive Repair Franchise!
Our mission is simple – Love your neighbor as yourself.
Our mission is simple: to create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. All locations are equipped with manufacture-level diagnostic equipment in the shop, with lobbies that are designed to be welcoming and comfortable for guests. We enjoy providing the highest level of customer service while maintaining those original principles. We're excited to find the team member who will provide this experience to the guests!
Job Description
Job Title: Automotive Service Advisor
Location: Grimes, IA
- Do you have a passion for the automotive industry?
- Do you like helping people?
- Are you goal oriented
- Do you like a fast paced, challenging work environment?
- Would you like every weekend off to spend more time with your family and friends?
If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!
Apply Now and take pride in where you work
Position Summary:
As a Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Our Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.
The Service Advisor responsibilities include but not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. The Service Advisor reports directly to the Service Manager.
Essential Duties and Responsibilities:
- Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
- Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals.
- Direct the smooth, orderly and organized operation of the store.
- Maintain a personal positive attitude and positive communications at all times.
- Develop customer estimates and work orders.
- Ensure selection of quality parts.
- Ensure target margins are achieved.
- Open and close store on a daily basis.
- Perform daily accounting closing and balancing procedures.
- Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners.
- Ensure all equipment is fully operational and in good working order.
- Ensure technicians have the resources needed to do their job.
- Serve as primary communications interface to the customers, before, during and after service.
- Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect.
- Answer customer calls with enthusiasm and a smile in your voice.
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
- Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
- Other duties may be assigned.
Qualifications
Education and/or Experience Preferences:
- ASE Service Consultant certification or equivalent experience.
- Extensive knowledge of automotive systems and repairs.
- Five years work experience in automotive customer service and service sales.
- Proficiency in Windows based computer software and automotive store applications.
- Associates or Bachelor’s Degree Preferred, but not required.
- Graduation from an industry recognized service training program also preferred by not required.
Certificates, Licenses, Registrations:
- Current driver’s licenses.
- Driving record acceptable to our current insurance carrier.
- ASE Service Consultant certification or equivalent experience.
Physical requirements:
The physical demands described here are representative of those that must be met by a Service Manager to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:
- Being on your feet for the majority of the workday (standing, walking, etc)
- Occasionally lifting and carrying objects over 50 lbs.
- Driving manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Using a keyboard and mouse several times daily
- Using a standard handset phone several times daily
Additional Information
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $45,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $45,000 - $85,000