What are the responsibilities and job description for the Automotive Customer Service Representative | Weekends Off |401k | Wake Forest position at Christian Brothers Automotive?
Company Description
Christian Brothers Automotive
We Offer:
- Closed Weekends To Spend Time With Family & Friends
- Paid Vacation & Holidays
- Health, Dental, and Vision Insurance with Employer Contribution
- On-Going Training & Career Advancement
- 401k with Employer Match
- Local Owner - Onsite Daily
- Best Culture in the Industry!
- Free Lunch every Friday!
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
Job Description
Job Title:
Automotive Customer Service Representative
Location:
1751 Heritage Center Dr, Wake Forest, NC 27587
Job Overview:
As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.
Responsibilities include, but are not limited to:
- Desire to learn automotive repair service terminology and processes
- Check guests in and out
- Answer phone calls and schedule appointments
- Providing safe shuttle service for our valued guests
- Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
- Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
- Keep the facility clean and organized
- Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
- Direct, coordinate, and participate in performing guest service activities as dictated by workload
- Serve as a community ambassador for the store through creating authentic relationships and partnerships
- Follow all safety policies and procedures
- Other duties as assigned
Qualifications
Qualifications:
- Proven successful customer service experience is required; driven to serve others
- Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
- Valid state driver's license
- Meet required insurance driving record parameters
- Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
- Ability to seek and accept coaching and direction
- Ability to multitask and meet deadlines
- Proficient with Microsoft Office Suite or related software
Physical Requirements:
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
- The employee is occasionally required to balance, stoop, kneel, and/or crouch
- The employee must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
