What are the responsibilities and job description for the Automotive Service Advisor position at Christian Brothers Automotive?
Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional customer service while facilitating their automotive service needs. Your expertise in vehicle maintenance and diagnostics will be essential in ensuring customer satisfaction and fostering long-term relationships.
Duties
- Greet customers and assess their automotive service needs.
- Communicate effectively with customers to explain service recommendations and repair options.
- Utilize mechanical knowledge to perform automotive diagnostics and accurately transmit findings to the service team.
- Prepare detailed estimates for repairs and maintenance services, including shocks, struts, and other vehicle components.
- Maintain accurate records of customer interactions, service history, and follow-up communications.
- Collaborate with mechanics to ensure timely completion of services while maintaining high-quality standards.
- Promote dealership services and products to enhance customer experience and satisfaction.
- Address customer concerns promptly and professionally, ensuring a positive resolution.
Qualifications
- Proven experience in automotive sales or as a service advisor in a dealership environment is preferred.
- Strong mechanical knowledge with the ability to understand automotive diagnostics.
- Familiarity with auto estimating processes and tools.
- Excellent customer service skills with a focus on building relationships.
- Ability to communicate technical information clearly to customers.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- A passion for the automotive industry and commitment to continuous learning.
Join our team as an Automotive Service Advisor where your skills will contribute to delivering outstanding service and support for our valued customers.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Fort Worth, TX 76135 (Required)
Ability to Relocate:
- Fort Worth, TX 76135: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $75,000
