Automotive Service Estimator/Dispatcher | Weekends Off | Riverview

Job Description

Job Title :

Automotive Service Estimator / Dispatcher

Location :

10010 McMullen Rd, Riverview FL

Job Overview :

As an Automotive Estimator / Dispatcher with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills, you will coordinate with technicians, answer guest inquiries, and maintain an organized repair log to ensure maximum productivity and efficiency.

As an Estimator / Dispatcher, you will also work closely with part supply vendors and other external partners to ensure that we always have the right tools and equipment to get the job done right. As part of our team, you'll have the opportunity to build lasting relationships with our vendors and guests, helping us maintain our reputation as a trusted and reliable automotive shop.

Responsibilities include, but are not limited to :

1- Assigning Technicians : Dispatching the right technician(s) to each job based on skill, availability, and the complexity of the repair.

2-  Monitoring Workflow : Ensuring that work is progressing on schedule and intervening when necessary to avoid delays, ensuring proper prioritization of urgent repairs.

3-  Collaborating with service advisors :  to assess the level of work needed on each vehicle and making sure the team is prepared for each task.

3-  Coordinating Parts : Receiving parts into the Tekmetric system and distributing them to the technicians.

4-  Managing Shop Inventory : Keeping track of shop supplies and equipment to ensure everything needed for the day's work is available.

5-  Ensuring Shop Efficiency : Optimizing workflow to maximize the shop’s capacity while maintaining high standards of quality and customer service.

Qualifications

Qualifications :

The Dispatcher position requires a well rounded understanding of the automotive industry as a whole. Because the dispatcher is involved with both ends of the vehicle repair, from writeup to repair to delivery, they must be able to interact with individuals and situations at any point in the repair process and know how to handle it. A dispatcher must be able to interact with guests, office staff and technicians and recognize the responsibilities of each individual. In order to properly dispatch work to the  correct technician a dispatcher must be able to understand what is involved in any given repair or diagnostic and match it with the technician best suited for that job based on skill, availability, and workload. Additionally a Dispatcher must have great communication skills. The dispatcher will work alongside every individual at the shop and needs to be able to clearly dictate what needs to be done for problem solving, workflow, encouragement and action planning.

Physical Requirements :

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.