What are the responsibilities and job description for the Entry-level Automotive Service Advisor / Customer Service | Weekends Off | Fulshear / Katy position at Christian Brothers Automotive?
Company Description
Christian Brothers Automotive
Benefits:
- Excellent Entry-level position with room for Career Growth
- Industry Leading Pay
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Locally Owned & Operated
- On-Going Training & Career Advancement
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
- Chaplain Care Support
- Healthcare Benefits Available
- Employee Appreciation Events
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
Job Description
Job Title:
Entry-level Automotive Service Advisor / Writer / Customer Service
Location:
6150 FM 1463 Rd Katy, TX 77494
Job Overview:
We kindly ask that you do not call the shop regarding this position. All applications must be submitted online, and qualified candidates will be contacted directly for next steps. Thank you for your understanding.
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.
Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
- Greet every guest that enters our facility with hospitality and respect
- Assist our guest with scheduling service appointments, ensuring accuracy and efficiency in booking
- Ensure the customer lobby, waiting area, and front desk are kept clean, organized, and welcoming throughout the day
- Regularly wipe down counters, tables, and seating areas to maintain a professional appearance
- Keep refreshment stations stocked and tidy, including coffee, water, and snack areas
- Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself, and the guest
- Directs, coordinates, and participates in performing guest service activities
- Shuttle guests in our branded vehicle
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed
- Other duties as assigned
Qualifications
Qualifications:
- Must be a hard worker that is coachable and has a servant heart
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
- Experience in Automotive Customer Service and Service/Sales
- Entry-level Advisor opportunity - willing to train the right person for the role
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
