Resort General Manager - RedBalloon

Resort General Manager - RedBalloon

 

The role of the Resort General Manager is to be a servant-leader to the entire Bohemia Manor Farms leadership team, creating and maintaining a resort with a guest loyalty vision that inspires the team members to be at one's very best at all times. The job involves overseeing the quality process to ensure guest satisfaction by consistent delivery of both product quality and service in accordance with the VIVÂMEE profitability goals. The role is to be a coach, leader and facilitator of VIVÂMEE culture, and to have direct oversight of daily property operations to ensure we are on pace for budget goals and profit margins.

Responsibilities

• Oversee daily operations of all departments, including front desk, housekeeping, food & beverage, sales & marketing, banquets, weddings, catering, IT, and security
• Support sales department and help close as many sales as possible
• Create and manage budgets, monitor forecasts, control expenses, and review labor costs to ensure profitability
• Design and systematize the set up and operations of all events on property, including careful facilities management and maintenance and consistent inventory management
• Develop and enforce standard operating procedures (SOPs) to maintain outstanding guest experience
• Oversee guest experiences, fostering relationships with clients, investors, VIPs, and the community while maintaining high service standards and promoting VIVÂMEE values
• Book and schedule entertainment, monitor costs versus sales, and adjust strategies to optimize profitability
• Direct recruitment, onboarding, training, mentoring, and termination of staff, ensuring alignment with VIVÂMEE Values
• Implement creative sales and marketing strategies (i.e. events, menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and set hotel rates and package offers
• Ensure compliance with health, safety, sanitation, labor laws, and company policies

Qualifications

• Familiarity with different business functions
• Proven ability to attract, lead, and inspire a large, diverse team in a fast-paced hospitality environment
• Strong financial acumen with experience in budget management and revenue optimization
• Excellent communication and interpersonal skills, with a passion for creating exceptional guest experiences
• Problem-solver with strong organizational abilities
• Eye for spotting details, including guest needs that others might not see

Requirements

• Degree in business management
• Progressive leadership roles within the hospitality industry • 10  years
• Experience in the hospitality industry • 14  years
• Experience with cost controls and property operational maintenance
• Respect for leaders and eager to facilitate them as they create new experiences
• Willing to live within commuting distance

Nice to Have

• Master's Degree in Business Management

About RedBalloon

VIVAMEE’s mission is to create a superior hospitality experience where guests feel personally changed and positively affected and inspired by the level of service RedBalloon provides. 

The culture at Bohemia Manor Farm and Winery is built on the shared core VIVÂMEE values of joy, humility, and ministry. Joy means that RedBalloon is a true team made up of teammates who sincerely enjoy serving others and winning together. For RedBalloon humility means that the company recognizes the infinite dignity of each other (both team members & guests) and that company seeks to be helpful to everyone no matter what is asked. Additionally, RedBalloon is not afraid to ask for help or admit when a team makes a mistake. The version of ministry means RedBalloon wants hospitality to become a true gift for RedBalloon's guests. RedBalloon has the power to transform the duties from merely a task to be completed into a means to show love for guests. RedBalloon believes this power of intentionality has the capacity to revive the souls of the guests and RedBalloon's team. 

RedBalloon hires, rewards, and praises the team members based on these characteristics, so it is essential that candidates are inspired to grow in these VIVÂMEE virtues in order to be a part of this wonderful team.

 

What RedBalloon Offers

• Competitive annual base salary of $120k performance-based bonuses up to 20% of salary
• Career advancement and development opportunities
• Health benefits, 401(k), and company-purchased life insurance
• Discounts on VIVÂMEE resort stays, meals, and merchandise
• Positive, growth-oriented work culture with like-minded teammates