What are the responsibilities and job description for the Member Service Representative I (SD) position at Christian Community Credit Union?
Join our dynamic team as a Full-Time Member / Customer Service Representative I at Christian Community Credit Union in San Dimas, CA, where your role will be pivotal in delivering exceptional customer service in the banking sector. In this onsite position, you will have the opportunity to engage with members face-to-face, fostering lasting relationships and making a positive impact in their financial journeys. You will be at the forefront of cross selling our diverse range of products, helping members find solutions that truly meet their needs.
The excitement doesn’t stop there; you’ll be part of a high-performance culture that values your growth and success. Enjoy a competitive hourly pay ranging from $20.50 to $21.50, based on experience, as you contribute to a mission-driven organization. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Break Room, Employee Events, and Community Outreach Opportunities. Bring your problem-solving skills and customer-centric approach to our team and help us serve others like Christ!
Who are we? An Introduction
CCCU is faith-based banking, reimagined! Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we’ve provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence’s top 100 U.S. credit union list for stability, health & growth.
Are you excited about this MEMBER / CUSTOMER Service Representative I (SD) job?
As a Member / Customer Service Representative I at Christian Community Credit Union, you will play a vital role in proactively educating our members about our diverse range of CCCU products and services. Utilizing your exceptional product knowledge and rapport-building skills, you will effectively communicate the benefits of various account types, guiding members and applicants in selecting the most suitable options for their needs. Your keen eye for cross-selling opportunities will help drive growth and retention for our credit union. Additionally, you will handle essential tasks such as processing new accounts, account closures, certificate of deposit renewals, and other maintenance requests. Your responsibilities will also include managing IRA accounts and processing deceased member accounts, ensuring that every interaction reflects our commitment to excellence and caring service.
What you need to be successful
To thrive as a Member / Customer Service Representative I at Christian Community Credit Union, candidates must possess a blend of essential skills and experience. A high school diploma or equivalent is required, along with a minimum of two years of customer service experience, highlighting your ability to engage with customers effectively. Previous cross-selling experience is crucial for identifying opportunities that promote growth and member satisfaction. Proficiency in PC/Windows-based software, particularly in word processing (Word preferred) and spreadsheets (Excel preferred), is necessary for maintaining accurate records. Strong math aptitude, accurate typing skills at 40wprm, and 10-key skills at 18kpm will enhance your efficiency in handling transactions. A minimum of one year of banking experience and knowledge of credit unions and IRAs is preferred.
Additionally, your excellent verbal and written communication abilities, coupled with good telephone techniques, will ensure that you convey information confidently and kindly, even under pressure in a fast-paced environment. Knowledge and skills required for the position are:
- High school diploma or equivalent required
- Minimum two years of customer service experience required
- Cross-selling experience required
- PC/Windows-based software experience required, with proficiency in word processing (Word preferred) and spreadsheets (Excel preferred)
- Minimum one year of banking experience preferred
- Credit union & IRA knowledge preferred
- Ability to prioritize, effectively manage time, and work under pressure in a fast-paced environment
- Ability to communicate effectively in both verbal and written formats with individuals
Our team needs you!
If you meet the qualifications and feel this is the right job for you, apply today! We look forward to meeting you!
Salary : $21 - $22
