Behavioral Health Care Coordinator

Job Title

Behavioral Health Care Coordinator

FLSA Status

Non-exempt

Position Summary

The Behavioral Health Care Coordinator assists the patient and healthcare facility in coordinating care between behavioral health, primary care and social services at one or more clinic locations for MHN members and non-MHN members, including Trauma Informed Care Center members. The primary function of this position is to integrate health care services, in partnership with patients and care team members, to maximize and improve patient health outcomes and satisfaction. The individual who holds this position exemplifies the CCHC mission, vision and values and acts in accordance with CCHC policies and procedures, including complying with all CCHC Customer Service Standards.

Responsibilities Include but are not limited to

· Assist patients, in collaboration with the care team, with transitions to care, navigating health care services and linkage to community resources.

· Conduct Health Risk Assessments (HRAs) for MHN ACO REACH members.

· Conduct Health Risk Assessments (HRAs) for MHN ACO members.

· Patient outreach to expand mental health services and patient engagement.

· Produce and input timely and accurate documentation of patient communication and information within EHR system.

· Create formal patient referral process utilizing EHR, facilitate internal and external referrals.

· Participate in trauma informed care training in support of integration and services being provided.

· Develop trauma-informed care resource list for patients and assist in strengthening partnerships with trauma-informed care networks in the area.

· Assist in the use of mental health screening and assessment tools.

· Regularly collaborate, coordinate, and communicate with care team member(s) to resolve outstanding patient care related items (i.e., gaps in patient care,  schedule appointments, outstanding referrals, follow up on patient missed appointments, follow up paperwork and other patient and agency needs).

· Participate in clinical and administrative huddles and warm hands offs as assigned.

· Monitor and coordinate the flow of patient health information throughout the organization, including timely and accurate completion of medical records requests.

· Participate in Patient Centered Medical Home (PCMH) and quality improvement (QI) related activities as assigned.

· Always maintain professionalism and patient confidentiality

· Adhere to all policies, procedures, and protocols of the agency and department.

· Performs related duties as assigned.

Minimal Qualifications/Experience/

Skills Qualifications/Experience: Master’s degree or equivalent from an accredited school/program preferred Knowledge of medical terminology.