Patient Health Advocate

POSITION TITLE: Patient Health Advocate

STATUS: Full-Time

DIRECT SUPERVISOR
Program Administrator

POSITION SUMMARY
The Patient Health Advocate II meets individually with HIV impacted patients to provide adherence monitoring and education. Keeps ongoing regular contact with patients throughout their care. Links patients to health/medical and supportive services. Assists patients with resolving their problems or issues. Facilitates and/or coordinates psychosocial support groups.

MINIMUM QUALIFICATIONS
High school graduate or G.E.D. equivalent. Excellent communication, organizational and writing skills. Basic Microsoft Word, Excel and Power point skills. Prior health/medical and/or social services experience a plus. Experience servicing individuals with substance abuse and/or mental health. At least 2 years of experience serving individuals impacted by HIV/AIDS.

RESPONSIBILITIES
• Assist in ensuring patient adherence to medical and referral appointments through reminder phone calls, sending out referral correspondence.
• Complete data entry related to Evidence Based Program (Partnership for Health) funded by Center for Disease Control and Prevention.
• Collect Sexually Transmitted Infection prevention data, visits, messages and occurrence of infection from medical records for Partnership for Health project.
• Submit Partnership for Health data via spreadsheet to supervisor monthly.
• Complete program paperwork with patient including intake of new patients, nutritional screen, adherence questionnaire, referrals, and ADAP paperwork as needed.
• Conduct adherence monitoring and education with patients as needed.
• Meet with patients individually during their medical appointments in order to reinforce prevention and education messages and assist with strategies for medical compliance.
• Assists patients with transportation arrangements to medical services as needed.
• Assist in the coordination of Consumer Advisory Board (CAB) meetings and activities.
• Facilitate and/or coordinate psychosocial support groups.
• Facilitate patient referral process including follow up and tracking.
• Assist with community outreach activities, such as health fairs, community agency meetings, as requested.
• Maintain appropriate documentation of services provided in patient medical charts, referral binder, etc.
• Participate in case staffings and patient consultation sessions with medical provider and other key clinical and supportive staff as needed.
• Complete monthly reports, case reports and other reports as requested
• Document patient contact and data in the NexGen electronic health record and CareWare systems.
• Provides individual and group level HIV/AIDS/STI and medication adherence education to patients.
• Coordinates and links patient to medical and supportive services, i.e. referrals for dental, mental health/substance abuse, nutrition, support groups, case management, patient assistance, etc.
• Maintains working relationships with HIV Team members and services to enhance coordination.
• Attend all program related meetings and identified HIV/AIDS/STI and other related trainings as scheduled.
• Assist with coordination of SAVE transportation services as needed.
• Perform other duties as assigned.