What are the responsibilities and job description for the Sales Supervisor - Topanga position at Christian Dior FR?
Job Title : Sales Supervisor
Reports to : Boutique Manager or Department Manager
Job purpose :
Working with the Boutique Manager and or Assistant Manager / Department Manager, the Sales Supervisor is responsible for assisting with the day-to-day management of the boutique and the achievement of sales goals for specific product categories. The Sales Supervisor ensures the highest level of customer service in line with Christian Dior expectations :
Meet sales targets and minimize stock losses
Demonstrate excellent product and range knowledge
Participate to staffing, scheduling, merchandising and inventory
Supervise, coach and motive the team members
Tasks and responsibilities
Commercial Performance and Team Management :
Increase sales and measure sales performance and conversion rates daily.
Provide and inspire outstanding service to our customers.
Assist in assigning and monitoring sales goals of Sales Associates
Responsible for clientele development
Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
Train, coach, develop, and lead sales associates in selling skills
Conduct and / or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
Facilitate proper communication between management and associates.
Clientele Service and Management :
Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
Train the team on optimizing Capture Rate and After Sale do develop personal customer database
title" : "Profile","content" : " Product and Stock Management :
Gather merchandise for transfers, damages, and returns-to-vendor (RTV's).
Oversee and participate in department inventories.
Monitor proper pricing of merchandise
Minimize stock losses
Process Management :
Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
Help solve problems that affect the department's service, efficiency, and productivity.
Lock and secure the store, and oversee compliance with all security procedures.
Any other tasks as assigned from time to time.
Skills and competencies
Ability to :
Develop and train associates, build relationships, utilize skills of associates most appropriately
Provide outstanding customer service
Effectively manage sales staff toward achievement of sales and clientele objectives
Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
Merchandize effectively
Maintain a fair, consistent set of standards as they apply to work force
Adjust priorities and manage time wisely in a fast-paced environment
Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment.
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