What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Christian Durand - State Farm Agent?
ROLE DESCRIPTION :
We are seeking an experienced and dedicated Bilingual Customer Service Representative ( English / Spanish) to join our team. In this role, you will be responsible for providing outstanding customer support, resolving complex inquiries. You will play a crucial role in enhancing customer satisfaction and loyalty while ensuring a seamless customer experience that reinforce the growth of our insurance agency.
Your attention to detail, customer service skills, and desire to help people make you a fit.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES :
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
QUALIFICATIONS :
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