What are the responsibilities and job description for the Member Support Representative (Local Candidates) position at Christian Healthcare Ministries?
Are you passionate about serving others and looking for a career with purpose?
Join Christian Healthcare Ministries (CHM) as a Member Support Representative—the "front line" of our ministry. This entry-level role is perfect for someone who thrives on connecting with people, solving problems, and offering spiritual encouragement. You'll assist our members through phone and email, addressing general inquiries, verifying information, and supporting them in meaningful ways, including the opportunity to pray with and minister to them.
What We Offer
- Faith and purpose-based career opportunity!
- Fully paid health benefits
- Retirement and Life Insurance
- 12 paid holidays PLUS birthday
- Lunch is provided DAILY.
- Professional Development
- Paid Training
Essential Job Functions
In this role, you'll:
- Engage with members via phone and email, prioritizing timely and accurate responses.
- Verify and update member information as needed.
- Provide recommendations and suggestions to prospective members.
- Address and escalate member concerns to management when necessary.
- Clearly and concisely communicate guidelines and information.
- Offer emotional support and spiritual encouragement, including prayer.
- Collaborate with team members to ensure a seamless member experience.
- Maintain professionalism while embodying CHM’s mission, vision, and values.
What You Bring
- Education: High school diploma or equivalent.
- Technical Skills: Proficiency with PCs, Microsoft Office, and routine office equipment.
- Communication: Strong verbal and written skills with active listening abilities.
- Customer Focus: Empathy, patience, and a commitment to exceptional service.
- Organization: Ability to multitask, manage workloads, and solve problems effectively.
Schedule
- 9:00 AM to 5:00 PM, Monday through Friday.
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.
