Call Center Representative | Full-Time

Call Center Representative

Full-Time (Monday-Friday)

Holland Home Facility Services - On-Site

About Holland Home:

• Since 1892, Holland Home has been providing vibrant independent living for area seniors, assisted living services for those needing help with everyday activities, and skilled nursing for those requiring a higher level of care.
• The level of the services we offer has continued to grow as the needs of our community have increased, from contemporary townhome and apartment living to world-class memory care and rehab services, all provided with a heartfelt promise to serve those we care for with love, compassion, and a never-ending commitment to excellence.
• Today, Holland Home is one of Michigan’s largest nonprofit providers of senior services. Continuing its dedication to its community, Holland Home employs over 1,100 people and cares for more than 2,500 souls daily, each day, living out our mission.
• Holland Home was founded in 1892. Located on the corner of Michigan Street and College Avenue, the facility opened its doors to eight men and women, and many more soon followed. By 1912, Fulton Manor opened its doors. By 1922, Holland Home had committed to providing continuous care for its residents.

General Job Information:

• Principle Duties and Responsibilities:
  
  • Directly supports the Facility Services Department, all Christian Living Services Staff, and Holland Home residents by taking phone calls from residents and staff members and creating subsequent work orders.
  • Types and creates letters, correspondence, forms, reports, and other documents.
  • Interacts with all levels of staff, residents/clients, families, and the public, on the phone and in person, offering information and assistance or directing the person to the appropriate department. Informs the manager when the situation warrants further attention.
  • Enters data into the computer; generates related reports, including Workhub, Smartsheets, Relias, etc.
  • Creates and maintains resident/client charts; assures documentation is complete and contains necessary signatures.
  • Maintains departmental files and records.
  • Process departmental mail.
  • Attends staff meetings and in-service programs as required.
  • Performs job duties following the mission and values of Holland Home.

• Required Skills and Qualifications:
  • The job requires knowledge normally acquired through the completion of a high school diploma or equivalent.
  • Must be comfortable in a fast-paced environment while keeping customer-focused.
  • One to two years of related clerical, customer service, and secretarial experience is required.
  • Must have the ability to work with interruptions, keeping consistent communication with the team in order to maintain the time-sensitive workflow of the department.

• Environment:
  • Call center environment: One room with other call center representatives who are answering phone calls and creating work orders.
  • Team-focused, work-oriented environment.

• Schedule:
  • Full-Time (Monday-Friday):
    
    • 7:30 am - 4:00 pm (1 hour lunch)
    • 40 hours per week
    • Occasional overtime available but not required
    • Weekend coverage as needed (ability to work from home during weekends)

• Wages and Benefits:
  • Wages start at $18.82 per hour (Increase with relevant experience)
  • Yearly wage increases
  • Positive and fun work environment
  • Commitment to excellence
  • Over 130 years of service
  • Customizable benefits plan
  • PTO and Paid Holidays Off
  • Retirement Plan (403b) with Employer Matching
  • Insurance allotments/allowance

If this opportunity calls to you, please apply on-line at www.hollandhome.org and click on the Careers tab at the top of the page. We look forward to hearing from you!