What are the responsibilities and job description for the Plaza Activities Associate position at Christian Science Inc?
Department : Plaza Activities
SUMMARY
The Christian Science Plaza is a treasured destination for Church members, neighbors, local college students, and visiting tourists. The aim is to offer each guest a thought-changing experience that inspires hope through the "How Do You See the World?" exhibits, tours, programs, research and reference services, signage, marketing activities, and web content.
The Associate position provides an opportunity to share Christian Science widely with the public in a number of ways, including welcoming visitors to "How Do You See the World?". Reporting to both the Hospitality Supervisor on day to day matters and the Assistant Manager : Hospitality, this employee serves alternately in the Welcome Hall, Church, and on the Plaza as a Host. The responsibilities go well beyond the roles traditionally found in hospitality and tourism. This individual ensures that every visitor to the Christian Science Plaza is warmly welcomed, has an educational and inspiring experience, and has an opportunity to ask questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
How Do You See The World?" Host duties (82%)
- Greets all who enter with a warm welcome. If assistance is needed, ascertains visitors' purpose for visiting, and directs them where to go.
- If needed, shares knowledge of "How Do You See the World?" exhibits, tours, and architectural details of the building with visitors.
- May assist, in a support capacity, in emergency response scenarios in the Publishing House and the Church.
- Preserves strict confidentiality of sensitive information necessary to, or learned in the course of, the performance of duties.
- Informs management of any situation that may impact the security and safety of the Plaza.
- Remains gracious and poised in response to any situation or question posed.
- Records data related to visitor engagement and interactions with the exhibits.
- Sells tickets, provides visitor orientation, answers questions about exhibits, gives directions, and receives visitor feedback.
- Assists in opening and closing for the day's activities, including balancing the cash drawer. Masters a POS (point of sale) system and handles all transactions.
- Welcomes visitors to the "How Do You See the World?" experience, and runs the Mapparium sound & light program.
- Graciously communicates policies to visitors that may impact their visit.
- Constantly monitors the visitor experience, quickly resolving visitor issues.
- Engages with children on tours to provide them a positive learning experience.
- Takes particular care of visitors with special needs (handicapped access, etc.).
- Helps maintain clean and organized public spaces and alerts the MOD to equipment malfunctions.
- Offers brochures when needed on "How Do You See the World?," Christian Science, the Plaza, and events taking place on the Plaza.
- Assists with unscheduled group visits.
- Contributes to the daily fruitage report when serving.
- Performs other duties as assigned.
Church Host duties (10%)
Plaza Host duties (8%)
STAFF MANAGEMENT AND JOB CONTACTS
Reporting Relationships
Supervisors : Hospitality Supervisor : (Day to Day Guidance); Assistant Manager : Hospitality (HR Issues & Time Management)
Supervises : None
Regular Contacts
Church Administrator, "How Do You See the World?" Exhibit Manager, and other employees, church members, and visitors from all over the world.
JOB REQUIREMENTS
Education / Experience
College degree or equivalent work experience is required. Previous experience in public speaking, teaching, or conducting tours preferred. Strong interpersonal communication skills needed. Clarity in speech is requisite. Ability to be understood clearly by groups in a large space is important.
Knowledge / Skills
Work Environment
Activities include walking up and down stairs and being on one's feet for extended periods of time, as well as being seated for shorter periods of time.
Christian Science Information
Christian Science practice is at the heart of this position's interaction with the public. Must be a dedicated, practicing Christian Scientist who is familiar with the Bible and Mary Baker Eddy's writings and life. Must have a strong interest in continuing to learn about Eddy and the history of Christian Science. Must be comfortable and knowledgeable in talking about Christian Science with people from widely differing backgrounds and belief systems. Membership in The Mother Church is required; Primary class instruction is preferred.
PLEASE NOTE :
Background check required given potential for direct contact with children.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
