Tour Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Group Tour Coordinator to join our team. This individual will be responsible for managing and booking all components required to run a successful group tour. From coordinating attractions and arranging meals to securing knowledgeable guides, the Group Tour Coordinator ensures that every aspect of the tour experience is meticulously planned and executed. This role requires excellent communication skills, an eye for detail, and the ability to juggle multiple tasks to ensure the smooth delivery of each tour.

Past travel experience would be valuable.

Key Responsibilities:

• Booking Attractions: Research and reserve tickets for various attractions, museums, and points of interest for group tours. Ensure all booked activities meet the group’s interests and schedule.
• Meal Coordination: Arrange meal plans for groups at restaurants, ensuring preferences, dietary restrictions, and timing are taken into account.
• Guide Coordination: Book and liaise with tour guides who are knowledgeable, engaging, and professional. Ensure guides are available and aligned with the group’s needs.
• Travel Logistics: Coordinate with transport services for group travel to and from various destinations, ensuring smooth transitions between activities.
• Communication with Clients: Respond to client inquiries regarding tour components and provide detailed itineraries. Ensure the client’s expectations are met in terms of bookings and special requests.
• Vendor Relationships: Build and maintain positive relationships with vendors, including restaurants, hotels, transportation providers, and attractions, to ensure consistent quality and reliable service.
• Documentation & Itinerary Management: Prepare and provide detailed itineraries for clients, including confirmations for all bookings. Ensure all components of the tour are properly documented and communicated to relevant parties.
• Problem-Solving: Address and resolve any booking issues or client concerns quickly and effectively to ensure a positive experience for all participants.
• Administrative Support: Handle invoices, bookings, payments, and any necessary follow-up to keep all aspects of the tour running smoothly.

Required Skills and Qualifications:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and handle multiple bookings at once.
• Strong interpersonal skills and the ability to build relationships with vendors and clients.
• Experience in the travel, tourism, or hospitality industry is preferred.
• Proficient in Microsoft Office Suite or similar tools.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of different attractions, restaurants, and guides in the area is a plus.

Preferred Qualifications:

• Experience in group tour coordination or event planning.
• Experience working in customer service.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Application Question(s):

• You would need to live within 20 to 25 minutes from our office for any office position with our company.

Experience:

• Office: 4 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Maiden, NC 28650 (Required)

Work Location: In person

Salary : $19 - $21