Office Assistant, Medical Advantage Program at Milford

Job Details ChristianaCare Medical Advantage Program at Milford is looking for an Office Assistant. The Medical Advantage Program at Milford is located at 701 N. DuPont Blvd in Milford, Delaware. Medical Advantage Program at Milford is a comprehensive initiative that focuses on preventive care and chronic disease management for patients aged 65 and above. The Medical Advantage Program at Milford providers will play a crucial role in addressing the growing healthcare needs of Sussex County, especially among older adults. Sussex County, a "Medically Underserved Area," is expected to experience a significant population increase from 237,000 in 2022 to over 361,000 by 2050, thereby increasing the demand for primary care services. ChristianaCare provides personalized, patient-centered care to meet the growing demand for primary and specialty care in Sussex County, particularly among older adults. Work Schedule Monday to Friday from 8am to 4:30pm or 7am to 4pm Duties / Responsibilities: As an office assistant you will be involved with scheduling appointments, interacting with patients professionally, and ensuring patient confidentiality. Collecting demographic and financial information, processing referrals, and verifying insurance reimbursement eligibility. An office assistant will be involved in day-end reconciliation of appointments and payments received. You will need to answer phone calls professionally, relays messages to providers, and communicates with providers and staff through electronic medical records (EMR). You will keep patients informed about issues and facilitate tests, labs, and appointments. An office assistant prepares medical records, research issues, and respond to patients professionally. Assist with administrative tasks and adhere to departmental safety rules. Compensation / Benefits: Full Medical, Dental, Vision, Life Insurance, etc. Two retirement planning offerings, including 403(b) with company contributions. Generous paid time off with annual roll-over and opportunities to cash out. 12 weeks paid parental leave. Tuition assistance Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more! Education Requirements: High School Graduate or GED required. Medical receptionist or medical assistant degree preferred but not required. Experience in a medical office setting or customer service environment is preferred but not required. Strengths and Qualities: Attention to detail. Adaptability Excellent communication skills Organization Problem-solving When we lead with love, excellence is inevitable. #LI-HB1 Post End DateApr 21, 2025 EEO Posting Statement Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website