Business Manager-Patient Access

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

Position is Monday through Friday. An Administrator on-call requirement is mandatory. Must be able to work off-hours at times when extended downtimes or implementation of new systems are scheduled.

Primary Function:

We are currently seeking a Full-Time Business Manager -Patient Access. This a critical piece of the overall Revenue Cycle, plays an invaluable role in patient account management through conversations with the patient and the use of respective Electronic Health Records (EHR) and Billing systems. The goal of the department is to ensure the fiscal integrity of Christiana Care Health System (CCHS) at the guarantor and encounter level, while delivering exceptional customer service. The Patient Access Department collects vital patient demographic information and verifies insurance information, as well as identifying the potential need for state Medicaid applications or financial assistance offerings through CCHS for uninsured or underinsured patients. Patient Access is also responsible for validating any necessary referrals or authorizations from payors are in place prior to services rendered to ensure appropriate reimbursement from the payor.

Principal Duties and Responsibilities:

• Manage and provide guidance to Patient Access team members, including scheduling, training, performance evaluations, and conflict resolution.

• Lead, mentor, and develop team members to ensure high standards of customer service, accuracy, and productivity.

• Conduct regular team huddles and departmental meetings to communicate updates, goals, and expectations.

• Ability to lead by example and manage a diverse group of individuals effectively, fostering a positive, motivated, and productive work environment.

• Develop and continuously optimize the Patient Access functions, including registration, insurance verification, authorizations, and financial clearance.

• Ensure Patient Access processes comply with regulatory standards, policies, and procedures.

• Identify areas for operational improvements to streamline processes and enhance efficiency. Play an active role in implementing such approved improvements.

• Possess the managerial mindset and flexibility to adjust workflows and priorities in response to shifting department or organizational needs.

Education and Experience Requirements:

• Bachelor’s Degree in Business Administration, Public Administration, Nursing, or related field.

• Three years of a progressively responsible position experience with at least two years of supervisory experience.

• Familiarity with industry-leading EMR and billing systems is preferred.

Christianacare Offers:

• Collaborative and team focused environment

• Full Medical, Dental, Vision, Life Insurance, etc.

• 403(b) with company match!

• Generous paid time off

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!