What are the responsibilities and job description for the Service Assistant I - Catering Services | Full-Time | Wilmington Hospital position at ChristianaCare?
Job Details
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!
We are seeking a full-time Service Assistant I to organize, set up and deliver requested catering services to specific requested location or conference room. Provide prompt and courteous service to all customers. Provide customers with efficient and attentive service while exceeding the customer’s expectations.
Christianacare Offers:
Hours range from 5am-7pm depending on catering requests and demands of department. Position will primarily be Monday-Friday, weekends as needed.
Holiday rotation is required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Checks catering ordering website daily, to review requested customer services to be delivered, food and services needed, dates and times.
Prepares coffee and beverage services, salads, sandwiches, box meals, and other items for catering customers.
Organizes each delivery timely, setting up all non-perishable items needed in advance.
Distributes needed food preparation requirements to each food department in advance.
Delivers requested food and beverage to the delivery location, setting up all food and beverage in a professional appearance and logical manner, ensuring all condiments and service ware are available as needed.
Ensures all services are cleaned up at the end of the meeting or requested pick-up time.
Ensures availability of any specialty linen, china and rental needs in advance.
Maintains organization of all daily and weekly services and associated needs, and communications with customers.
Maintains a clean and organized working environment and professional appearance.
Finalizes catering invoices and billing pertaining to delivered services.
May serve as a point of contact for the customers, booking catering, answering questions and potential planning for future service needs.
May assist with stocking food inventory.
May carry and distribute supplies and equipment.
May assist others in the preparation of foods and properly store food.
May be asked to respond to complaints regarding food or service.
Attends all allergy and foodborne illness in-service training.
Properly cleans all catering equipment after service.
Utilizes appropriate serving utensils and portion control.
Demonstrates knowledge of operation and care of basic food service equipment including dish machine, pot sink, and sanitation stations.
Efficiently operates dish machine and all necessary ware washing equipment.
Demonstrates ability to read dish machine temperatures. Records temperatures according to procedures.
Operates pot washing area by using proper cleaning and sanitizing solutions.
Adheres to pot procedures and appropriately stores pots and utensils. Appropriately tests pH of pot sink sanitizer.
Demonstrates appropriate sanitation practices; uses chemicals according to intended use and portion amounts, follows proper mopping procedures, maintains clean work area, removes trash in a timely manner, uses can liners, disposes of cardboard boxes to appropriate disposal area.
Demonstrates ability to comply with ChristianaCare safety requirements, State Board of Health requirements, and regulatory agency requirements.
Demonstrates appropriate infection prevention procedures; maintains proper food holding, serving and storage temperatures, prevents cross contamination, dates and labels food products, rotates stock, wears gloves and protective clothing as required.
Demonstrates understanding and executes ChristianaCare Core Values (Excellence and Love) and Behaviors in each task. Interacts with patients, families, co-workers, management, physicians, and other department staff in a compassionate manner, demonstrating empathy, sensitivity, patience, and mutual respect.
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as directed.
EDUCATION AND EXPERIENCE:
High school graduate or equivalent preferred or enrolled in high school.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of departmental policies and procedures.
Able to read, write and follow instructions.
Able to lift and walk with weights up to 30 pounds.
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!
We are seeking a full-time Service Assistant I to organize, set up and deliver requested catering services to specific requested location or conference room. Provide prompt and courteous service to all customers. Provide customers with efficient and attentive service while exceeding the customer’s expectations.
Christianacare Offers:
- Full Medical, Dental, Vision, Life Insurance, etc.
- 403(b) with company match
- Generous paid time off
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial mentoring, fitness and wellness reimbursement, and phenomenal discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Hours range from 5am-7pm depending on catering requests and demands of department. Position will primarily be Monday-Friday, weekends as needed.
Holiday rotation is required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Checks catering ordering website daily, to review requested customer services to be delivered, food and services needed, dates and times.
Prepares coffee and beverage services, salads, sandwiches, box meals, and other items for catering customers.
Organizes each delivery timely, setting up all non-perishable items needed in advance.
Distributes needed food preparation requirements to each food department in advance.
Delivers requested food and beverage to the delivery location, setting up all food and beverage in a professional appearance and logical manner, ensuring all condiments and service ware are available as needed.
Ensures all services are cleaned up at the end of the meeting or requested pick-up time.
Ensures availability of any specialty linen, china and rental needs in advance.
Maintains organization of all daily and weekly services and associated needs, and communications with customers.
Maintains a clean and organized working environment and professional appearance.
Finalizes catering invoices and billing pertaining to delivered services.
May serve as a point of contact for the customers, booking catering, answering questions and potential planning for future service needs.
May assist with stocking food inventory.
May carry and distribute supplies and equipment.
May assist others in the preparation of foods and properly store food.
May be asked to respond to complaints regarding food or service.
Attends all allergy and foodborne illness in-service training.
Properly cleans all catering equipment after service.
Utilizes appropriate serving utensils and portion control.
Demonstrates knowledge of operation and care of basic food service equipment including dish machine, pot sink, and sanitation stations.
Efficiently operates dish machine and all necessary ware washing equipment.
Demonstrates ability to read dish machine temperatures. Records temperatures according to procedures.
Operates pot washing area by using proper cleaning and sanitizing solutions.
Adheres to pot procedures and appropriately stores pots and utensils. Appropriately tests pH of pot sink sanitizer.
Demonstrates appropriate sanitation practices; uses chemicals according to intended use and portion amounts, follows proper mopping procedures, maintains clean work area, removes trash in a timely manner, uses can liners, disposes of cardboard boxes to appropriate disposal area.
Demonstrates ability to comply with ChristianaCare safety requirements, State Board of Health requirements, and regulatory agency requirements.
Demonstrates appropriate infection prevention procedures; maintains proper food holding, serving and storage temperatures, prevents cross contamination, dates and labels food products, rotates stock, wears gloves and protective clothing as required.
Demonstrates understanding and executes ChristianaCare Core Values (Excellence and Love) and Behaviors in each task. Interacts with patients, families, co-workers, management, physicians, and other department staff in a compassionate manner, demonstrating empathy, sensitivity, patience, and mutual respect.
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as directed.
EDUCATION AND EXPERIENCE:
High school graduate or equivalent preferred or enrolled in high school.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of departmental policies and procedures.
Able to read, write and follow instructions.
Able to lift and walk with weights up to 30 pounds.
Post End DateApr 25, 2025
EEO Posting Statement
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
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