What are the responsibilities and job description for the Central Registration Check In - Business Services - Fields position at Christie Clinic?
Christie Clinic's Business Services department is seeking a full-time Central Registration Check In candidate from Monday-Friday 8:00am-5:00pm at The Fields clinic.
Duties include greeting patients upon arrival, reviewing and updating demographic, insurance information, collecting co-payments and prepayments at time of service. This position also serves as a liaison between patients, patient financial representatives and medical support staff.
TYPICAL PHYSICAL DEMANDS:
Demands include sitting, standing, walking, bending, stooping, stretching and lifting. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
TYPICAL WORKING CONDITIONS:
Work is performed in the Central Registration, Clinical or Facility front desk areas. Involves frequent contact with patients and possible contact with communicable diseases. Requires working flexible, irregular and possible weekend hours.
JOB DUTIES: (This list may not include all of the duties assigned.)
- Greet patients and visitors in a prompt, courteous and helpful manner.
- Checks in patients following, Check in Front Office standard work.
- Reviews and updates demographic and insurance information.
- Provides appropriate forms and obtains required signatures.
- Collect Copayment and or Prepayments at time of service.
- Post payments for cash, check and bank card transactions.
- Daily balance of cash drawer and keep appropriate change.
- Works at or provides coverage for the limited mobility/information desk.
- Keys claims and post associated payments for such items as: Retail sales, hearing aid sales and form fees.
- Participates and leads daily department huddles.
- Keep clinical areas informed of patient arrivals. Maintain open communication with clinical areas.
- Screen visitors and respond to routine requests for information.
- Maintain work area and waiting room in neat and orderly manner.
- Receives cross training and provides back up coverage to any and all tasks within department.
- Demonstrate excellent customer service skills and professionalism.
- Perform related work as required.
