Patient Service Representative - Physical Therapy - Fields

Christie Clinic's department of Physical Therapy is seeking a full time Patient Service Representative at The Fields from Monday-Friday 8:00am-5:00pm.

Duties include greeting clinic patients upon arrival, answering incoming phone calls, scheduling appointments and assisting with the checkout or rescheduling process. The PSR will also serve as a liaison between patient and medical support staff ensuring that all patient matters are addressed prior to seeing the provider.

Excellent customer service and computer skills required. Previous experience in a medical office setting, knowledge of insurance and medical terminology is strongly preferred.

JOB DUTIES: (This list may not include all of the duties assigned.)

• Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with ALL providers in a courteous manner.
• Provide check in process for patients.
• Verify and update necessary demographic information.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area.
• Maintain relevant office supplies for department effectiveness.
• Distribute mail to appropriate staff members.
• Schedule initial and follow up visits and appointments as requested.
• Ensure patient completes all paperwork pertaining to the office visit including insurance information, etc. prior to patient seeing provider.
• Post any payments including co-payments, payments toward account balances, collections, etc.
• Change financial class for charges on a patient’s account that need filed to update INS.
• Maintain and balance payment drawer at end of day including cash, checks and charges.
• Enter adult history forms into the electronic medical record.
• Perform related work as required.

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 25 pounds.  Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment.  Requirements may include working irregular hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria. 

We also offer a substantial benefits package, including: