Patient Financial Representative - Business Services - Bloomington

Christie Clinic's department of Business Services in Bloomington on Empire is seeking a full-time Patient Financial Representative from Monday-Friday 8:00am-5:00pm.

This position provides face to face counseling of patients regarding collection and delinquent balances, copayments, surgical/procedure, and maternity coinsurance prepayment requirements. Establishes payment arrangements for balances, contacts clinical departments or providers for direction on patients without payment. Reviews and updates demographic and insurance information. Collects and posts time of service and account payments and assists patients presenting to the clinic with billing and insurance related questions. Is a key back up to and support resource for the PSR, Check In and Clinical Department teams.

This position will require system and on-the-job training in Champaign.

JOB DUTIES: (This list may not include all the duties assigned.)

• Greet patients and visitors in an efficient, professional and courteous manner.
• Verifies patient identity by verifying, name, DOB, account number, and that appropriate protected health information verbal release documentation is on file, prior to speaking with someone other than the patient.
• Verifies and updates demographic and insurance information.
• Provides appropriate forms and obtains required signatures.
• Contacts providers/departments to determine minimum financial expectations for patient prior to the patient’s appointment. Contacts patient with financial expectations prior to appointment. If patient elects to reschedule, inform the department of the patient’s decision.
• Counsel patients regarding account balances and insurance concerns prior to appointment.
• Counsel prenatal, infertility, procedure, surgical and patients receiving non-covered services regarding financial responsibility prior to services. Contact insurance carrier for insurance benefits, to calculate estimated insurance payment and patient responsibility, collect payment or establish payment arrangements with patient for patient responsibility amounts.
• Enter account alerts for the following:
  • Amount to be collected from patient that day regarding account balance.
  • Pre-collection amount due.
  • Insurance information needed.
  • Patient requires financial counseling.
• Collects and post payments for the patients visit and/or for the account balance.
• Establish payment arrangements.
• Works departmental reports (i.e.: DAR pre-reg, GFE’s oncology, deceased, obits, estates, etc.)
• Daily balancing of cash drawer and keep appropriate change.
• Keep clinical area informed of patient arrivals if counseling session extends into appointment time. Maintain open communication with clinical areas.
• Meet with patients to answer account and insurance questions.
• Perform analysis and reconciliation on problem accounts
• Enter account notes to record each patient encounter.
• Participates and leads daily department huddles.
• Maintain work area and waiting area in neat and orderly manner.
• Provides check in coverage for absences, lunch hours and as needed to assist with patient volume/flow.
• Checks in patients following Check in Front Office standard work.
• Works as Kiosk and Contactless Check In Ambassador assisting patients with the self-check in features.
• Attend meetings as required.
• Collects and posts payments for such items as: Retail sales, hearing aid sales and form fees.
• Receives cross training and provides back up/coverage to all tasks within the department.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS:

• Professionalism with staff, patients, physicians, and other outside contacts

PREFERRED QUALIFICATIONS:

• College or courses in healthcare, accounting, or insurance fields

TYPICAL PHYSICAL DEMANDS:

Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a telephone, copier, and other such office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts and involves frequent face to face patient contact. It is necessary to view and type on computer screens for long periods.

TYPICAL WORKING CONDITIONS:

Work is performed in an office environment. Involves continuous contact with patients in a demanding and fast-paced environment. Work may be stressful at times; interaction may be with angry or confrontational people. Contact also involves dealing with sick people and contact with communicable disease.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.

We also offer a substantial benefits package, including:

Experience

• Experience in a medical office, insurance position, or equivalent
• Customer service experience

• Experience in project identification, organization, and completion

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)