What are the responsibilities and job description for the Comfort Advisor (Sales) position at Christmas Air Conditioning and Heating?
Position Title: Comfort Advisor (Sales)
About Our Company:
Christmas Air has been serving the Dallas-Fort Worth area for 21 years. We believe in always putting people first - our customers and our team.
Our company mission statement is:
Change lives through the trades. Create smiles. Do it every day.
Our company values are: Serve others. Keep promises. High standards. High support.
Job Summary:
The Comfort Advisor is responsible for generating leads, evaluating the HVAC needs of residential customers, following the sales model and creating and presenting options. This role requires great communication skills and the ability to learn the basics of the HVAC installation process.
This person will utilize proven methods of implementation and skills developed over the years to close HVAC sales for the company. This position requires a passion for Selling, Training, Coaching and being able to lead by example while honoring our core values of Honesty, Integrity, Teamwork, and Respect.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
- Build value of the services we provide
- Giving honest opinions to homeowners
- Representing the company in a way to create and maintain relationships
- Meeting the client’s needs and wants while meeting the minimum budgeted sales as determined by management’s plan. The company depends highly on the Comfort Advisor’s ability to convert prospects into satisfied owners of new air conditioning and heating systems.
- Leads are valuable assets of the company and should be treated as such:
- Maintain a closing ratio on technician-generated leads of 75% or higher.
- Maintain a closing ratio on marketed leads of 50% or higher.
- Arrive at appointments 5 - 10 minutes ahead of time.
- Only present the price for a system when all the decision makers are present.
- If both decision makers are not present, perform a partial survey and reset the appointment time when all decision makers are available.
- Perform a complete Comfort Survey and Home Analysis on every call.
- Complete all paperwork in a timely and accurate manner. The Comfort Advisor is responsible for financing paperwork as well as ensuring collection of cash payments. Commission is not paid until the company is paid for the job or the client has signed a financing completion form.
- Spend at least two hours each week reading or listening to self-improvement or sales-related books, video, or audio.
- Conduct daily activities with the highest level of honesty and integrity, and always display a positive attitude toward fellow team members.
- Arrive on time for sales training meetings conducted by the General Manager.
- The Commission sheet is approved by the General Manager before commission is paid.
- Obey company Code of Ethics and the Team Rules.
Minimum Qualifications:
- HVAC technical experience preferred at least 1-2 years
- High school diploma/GED required
- Associate degree preferred but not required
- Have a valid Driver’s License and clean driving record
- Self-starter, reliable, flexibility with hours
- Strong customer service skills
- Must pass random drug testing
- Be able to operate a smartphone and tablet
- Be able to lift 50 lbs. regularly, bend repeatedly, climb a ladder 40’, and kneel for extended periods of time
- Be able to work in the heat and cold weather
- Ability to crawl in attics and other tight spaces of a house in order to quote the customer
- Possess basic and/or advanced experience in the trades/service industry is a plus
- Present and communicate professionally (written and verbal)
- Excellent interpersonal communication skills
- Able to work both independently and as part of a team
Pay Rate: Commission based
Benefits include:
- Company phone
- Gas card
- Paid Holidays
- Ongoing Training
- Medical
Job Type: Full-time
Pay: $100,000.00 - $250,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Compensation Package:
- Commission pay
Schedule:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Lewisville, TX 75077: Relocate before starting work (Required)
Work Location: In person
Salary : $100,000 - $250,000