What are the responsibilities and job description for the Community Manager Job at Christopher Homes in New Orleans position at Christopher Homes?
Job Description
Job Description
LOCATION : New Orleans, La.
JOB SUMMARY :
The Community Manager is responsible for excellent customer service in the daily management and coordination of all aspects of apartment community operations including rent collection and apartment leasing, maintaining files for corporate and governmental compliance, inspections, recertification's and supervision of all office and maintenance staff.
ESSENTIAL FUNCTIONS :
Financial :
The Community Manager ensures all rents are collected when due, posted in a timely manner, makes sure all bank deposits are made immediately, and deposits are reported to the corporate office on a daily basis.
In conjunction with the Director of Community Managers, the Community Manager will assist in formulation of budgets for each upcoming calendar year. Also responsible for staying within the established budget guidelines throughout the year.
Responsible for filing evictions.
Provides constant vendor / contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Community Manager is responsible for approving and submitting all invoices to corporate office for payment.
Personnel :
Assist with recruiting, interviewing and hiring. Trains, motivates, and supervises all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, performance evaluations, review and approval of time cards, instructing and advising on-site staff of employee procedures and guidelines.
Conducts on-going training with office staff; i.e. leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
Administrative and Office :
Ensures that lease files are complete and executed properly.
Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
Resident Relations :
Maintains positive customer service approach.
Make periodic inspections with residents of move-in / move-outs.
Reviews all notices to vacate to determine the cause of the move-out.
Initiates and implements policies and procedures to maintain resident communications; i.e. complaints, service requests, etc.
Maintenance :
Physically walks and inspects property on a regular basis, verifies conditions of vacant apartments.
Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
Monitors and schedules all maintenance activities.
Marketing / Leasing :
Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
Welcomes and shows property to prospective new residents, handles incoming telephone calls from prospective new residents, and completes appropriate paperwork.
Maintains awareness of market / industry conditions and trends via trade publications, professional organizations, etc.
Other Essential Functions :
Must be available evenings, nights, and weekends for staffing needs and emergencies.
Must be able to work in a fast-paced & ministry oriented environment.
Works as part of a team, as well as complete assignments independently.
Maintains a professional, compassionate and welcoming attitude toward managers, co-workers, residents, and visitors.
Other duties as assigned.
PHYSICAL DEMANDS :
Must be able to lift, carry, pull or push 10 pounds.
Must be able to move about the property and climb stairs.
MINIMUM QUALIFICATIONS :
Must have the following computer skills, Microsoft Word, Excel, and Outlook and have the ability to operate all office equipment.
Minimum of three (3) years experience in management; must have supervised at least 2 or more employees.
Must have knowledge of HUD policies and procedures governing subsidized elder housing and the recertification process.
Experience working with the elderly is desirable.
Knowledge of non-profit, property management industry a plus.
Ability to present a positive and professional image of the organization.
Effective written communication skills.
Ability to maintain confidentiality
High degree of initiative, self-motivation, accountability and independent judgment
Ability to be flexible to changing work plans.
EDUCATION :
High School diploma or equivalent required.
Bachelor Degree in Business Administration preferred.
Certified Apartment Manager (CAM), Registered Apartment Manager (RAM) or Accredited Residential Manager (ARM) certification is a plus.
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