What are the responsibilities and job description for the Clinic Patient Representative - Specialty Oncology Radiation position at CHRISTUS Health System?
Summary:
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.
Responsibilities:
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready.
- Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure.
- Will process payments received by patients and post into company billing system.
- Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.
- Participates with other staff to collect prior balances at the time of service.
- Maintains and follows office scheduling policies.
- Answers telephone, screens calls, takes messages and provides information.
- Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
- Screens visitors and responds to routine requests for information.
- Maintains work area and lobby in neat and orderly manner.
- Attends meetings as required.
- Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Maintains strict confidentiality.
- Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
- Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
- Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
- Supports and adheres to CHRISTUS Service Guarantee.
- Performs other related work as assigned by leadership.
Requirements:
- High school diploma or equivalent.
- Knowledge of medical terminology desirable.
- Word processing and computer experience.
- Excellent interpersonal skills and ability to communicate well.
- Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.
- Ability to operate 10 key calculators by touch, telephone, computer, copier, and fax machine.
- Ability to type 40 wpm preferred.
Experience
- Prefer one-year work experience, preferably in a medical office setting
Work Type:
Full Time
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