System Administrator Lead - IM Enterprise Service

Summary:

The System Administrator Lead role is a collaborative role requiring continuous interaction with Multiple internal and external stakeholders related to configuration, testing, implementation and overall stakeholder satisfaction.

Responsibilities:

• Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management.
• Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service Portal.
• Experience Integrating ServiceNow with third-party tools.
• Effectively analyze and problem solving skills.
• Ability to work directly with internal (IM) and external clients.
• Collaborate effectively to develop solutions and handle general updates and configuration changes/requests.
• Identify system deficiencies and recommend solutions.
• Ensure the latest release of the ServiceNow application is implemented in a timely manner with minimal or no disruption.
• Ensure appropriate tools and processes are in place to have a development/test/production environment that is reliable and reproducible.
• Work closely with the PMO to ensure appropriate project documentation is available for each new initiative or enhancement.

Requirements:

• Bachelor degree in Computer Science or related field preferred, or equivalent experience (8 plus years) recommended.
• Working knowledge of mainframe, midrange, and microcomputer, networking strategies, environments, equipment, development tools and methodologies.
• Working knowledge of mainframe or midrange operating systems such as UNIX, Linux, Windows 2000, Windows 2003, and Novell NetWare.
• Project Management.
• Problem solving skills.
• Patience, strong customer service skills.
• Multi-tasking ability.
• Time Management.
• Detail oriented.
• Interpersonal skills.
• Eight plus years of progressive responsibility in an information system environment with technical experience in one or more of the following areas: system maintenance and support, database administration, operating system configuration, system monitoring, troubleshooting, software implementation and support recommended.
• Certified Netware Engineer, Microsoft Certified Systems Engineer, Unix/Linux certification, Storage Certification or other industry designations, a plus.

Work Type:

Full Time

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