What are the responsibilities and job description for the Field Support Engineer position at Chroma Systems Solutions?
About the Organization
Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.
Description
JOB TITLE : Field Support Engineer
DEPARTMENT : Service Support
REPORTS TO : Field Support Manager
EMPLOYEE TYPE : Full-Time
LOCATION : 111 Cooperative Dr, Suite 100, Georgetown, TX, 78626
GENERAL JOB DESCRIPTION :
Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.
The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations
- Provide pre-sales technical support to articulate product functionality and features
- Maintain Product Demo room with operational equipment.
- Conduct product demos / training at Chroma, Customer facilities or online.
- Resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted.
- Ability to travel domestically and / or internationally up to 60%
- Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue
- Diligent in solving and following up on customer issues
- Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
- Continuous review of process for improvements
- Effective time management
QUALIFICATIONS :
SUPERVISORY RESPONSIBILITIES :
This is a non-supervisory position
PHYSICAL DEMANDS :
General office skills and dexterity are required. Must be able to lift 30 pounds.
COMPANY BENEFITS :
WORKING CONDITIONS :
Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Pay Range
Tags
calibrations, repairs, AC Power sources, DC power supplies, troubleshooting, ATE, PowerPro, BatteryPro
Location
Austin
This position is currently accepting applications.
