What are the responsibilities and job description for the Customer Success Representative position at ChromebookParts.com?
Customer Success Representative
Chromebookparts.com is in search of a dynamic Customer Success Representative. We're looking for a self-starter with strong problem-solving skills who brings positivity and determination to every customer interaction. This role is perfect for someone who values independent work yet enjoys collaborating as part of a team, contributing as an important support to our sales department. If you have an interest or experience in sales management and share our commitment to meeting the tech needs of students, we'd love to hear from you.
Responsibilities:
- Partner with the territory team to enhance customer satisfaction and retention.
- Serve as a liaison between customers, Sales, and internal departments to ensure seamless communication.
- Proactively address customer issues by listening carefully, researching solutions, and collaborating with internal teams
- Implement resolutions efficiently while maintaining a friendly and professional approach.
- Build and nurture strong relationships with customers through open and transparent communication.
Daily Duties:
- Process sales orders and issue return authorizations.
- Respond to sales-related inquiries and shipping confirmation requests via emails and calls.
- Ensure timely follow-up with customers to confirm order or return status.
- Process payments and handle returns.
- Gather customer information and assess needs to propose product or service recommendations to management.
- Meet individual daily call and email response targets.
- Accurately document customer interactions in our database.
- Manage high volumes of incoming calls and emails.
- Perform other duties as required or assigned by manager.
Qualifications:
- 1 year of B2B Customer Success and/or Sales Assistant experience (Required)
- Associates Degree or 2 years of experience (Preferred)
- 1 Year of CRM Management Software experience (Required)
- Experience with NetSuite and Salesforce (Preferred)
- Ability to manage a large number of cases, prioritize tasks, and respond to inquiries promptly
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Why work with us
When you join our company, you become a valuable contributor to our success and culture. Our work environment and structure invites consistent communication, support, and solution based problem solving. There is an entrepreneurial spirit and energy which fuels creativity.
What is most unique about us is our core values and our people. Our core values steer our success and foster comradeship among our teammates. We have a supportive and caring culture reinforced by our core values at every level of the company. It is important that you share these values to be a member of our team:
Our Core Values
Be like Gandhi
We care about the problems we solve and the people we collaborate with. We're empathetic, open to others’ points of view at all times.
Your Fly is Down
Honesty is the best policy. We build trust, with candor and tact, choosing our words and timing wisely.
No Lemons, Only Lemonade
Stay positive and optimistic no matter what. Every problem is an opportunity.
To Infinity and Beyond
In the face of adversity, we rise higher, help others, and roll up our sleeves. We read, learn, and strive to constantly improve. We are problem solvers. We are DOers.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $60,000 - $75,000