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IT Product and Systems Specialist – Miami, FL

Chronos Consulting
Miami, FL Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/19/2025

IT Product and Systems Specialist – Miami, FL

This is a full-time, permanent, direct hire (W2) position. Office based in Miami, no remote.

Our client is a fast-growing medical technology company transforming patients’ lives through non-invasive surgical treatments. The technology is a game-changing innovation that is based on two decades of research and development and clinical experience.

Minimum requirements / qualifications :

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

  • 3 years of experience from a small / medium size company as an IT System Administrator
  • Solid experience in the management of physical and logical security systems
  • AD Administration (users / groups)
  • Good knowledge of managing network infrastructure
  • Excellent Knowledge in Microsoft systems – Windows 7, 10 and Office 2016 / 2019
  • Ability to troubleshoot hardware and enterprise software issues
  • Outstanding written and interpersonal communication skills and client service capabilities
  • Willingness to travel domestically once a month

Responsibilities :

  • Support the product IT & customer data security in North America
  • Be customer facing with the sales and sales operations team to take the lead and drive the product IT architecture and data security discussions during contracting to a successful and timely conclusion.
  • Complete IT security questionnaires, MDS2 forms, and other similar requests from customers, and walk customers through the documentation
  • Lead US IT operations supporting office infrastructure & SLA in North America.
  • Manage external IT helpdesk service provider
  • Handle the IT perspective of product remote support at the customer sites in the North America region
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