What are the responsibilities and job description for the Technical Support Engineer - Mobile Data Network UAE position at Chronos Consulting?
Job Description Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.As part of the Global Support and Maintenance group, the Support Engineer will be Responsible for the technical support of the company’s products and solutions Take ownership of customer issues reported and see problems through to resolution on site orremotely, per need Research, diagnose, troubleshoot and identify solutions to resolve customer issues Resolve time critical deployment and production issues Provide customer support, technical issues resolution and improvements within the agreed SLA,on-site and remotely Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Participation in providing training to customers as required Participate in the On-Call duty rotationRequirements : Flexible location Experience with customer facing activities in an international environment Knowledgeable in customer support processes, tooling and troubleshooting Knowledge in networking : TCP / IP, switching, routing – Must Experience with Linux / Unix based systems – Must Experience in the mobile and Telco markets (working with telco providers) – advantage Experience with load balancers –advantage Knowledge with VM environments, NFV and SDN – advantage Scripting knowledge (perl / python / bash) – advantage Self-learning and self- motivated Solve problems independently and creatively Team player and capability working with cross company teams abroad and in the HQ High level of communication and reporting Excellent communications skills in English (read and write)Qualifications : BSc / BA degree or equivalent work experience. 5 years of experience as a customer support / services engineer International work experience and cultural awareness an advantage Experience with global support organizations working with support teams abroad
