Operations Supervisor, Roads

Job Summary:

The Operations Supervisor is a key support for the day to day operations of the Chrysalis Roads transitional job program. Working closely with Crew Supervisors, the Operations Supervisor will supervise, direct, and work hands on with crews assigned to California State Highways/Right of Ways at the direction of local Caltrans maintenance personnel. This position has an operations role (supporting Crew Supervisors, coordinating coverage for Crew Supervisors, quality assurance across sites, supporting operational logistics, etc.) to meet business objectives, as well as a programmatic role (providing feedback to and mentoring Crew Supervisors and workers, developing and delivering training) to meet programmatic objectives. The primary goal of the Operations Supervisor is to support Roads’ maintenance Crew Supervisors at the worksite and ensure that work quality meets or exceeds Chrysalis’ standards.

Duties and Responsibilities to include but not limited to:Operational Effectiveness:

• Work closely with the Regional Manager and Crew Supervisors to assist with the day-to-day operations of the Roads program and, as needed, Chrysalis’ other programs
• Provide shift coverage at customer sites for Crew Supervisors
• Conduct behind the wheel driving tests with driver candidates and additional behind the wheel training, as needed
• Source and acquire supplies from local vendors as needed to meet the region’s operational needs
• Complete all required paperwork accurately and in a timely manner including, but not limited to, site inspection forms and credit card expense reports
• Provide support on an as needed basis for fleet maintenance issues
• Ensure all customer interactions are handled with tact and diplomacy, working closely with the Regional Manager
• Conduct routine and reasonable suspicion drug testing in accordance with Chrysalis’ drug policy

Maintenance Crew Supervisor Support and Guidance:

• Support Crew Supervisors via coaching, modeling, and guidance.
• Work closely with the Regional Manager to provide appropriate, timely and meaningful feedback, advice and mentorship to maintenance Crew Supervisors

Develop & Deliver Work-Related Trainings:

• Conduct a range of job related training modules for supervisors and crew members at the worksite and in the office, such as responding to feedback, dealing with difficult situations, safety, the importance of taking initiative, and appropriate conversations for the workplace
• Develop content for quarterly Leadership Team Meetings, with the support of the Regional Manager

Overall Quality Assurance for Contracts:

• Perform site visits and inspections of crew assignments with regularity to ensure work quality
• Develop a plan to address service or safety issues at the worksite with the support of the Regional Manager
• In conjunction with Regional Manager, assess current worksite safety protocols and practices, enhance existing training/procedures and provide feedback from the worksite to help develop new protocols as needed to improve performance and best practices.

Job Skills & Qualifications:

• Have a valid Class C California driver’s license and the ability to qualify for Chrysalis Enterprises’ insurance coverage
• Ability to work a flexible schedule
• Strong leadership and communication skills and evidence of a strong work history
• Willingness and desire to mentor Chrysalis clients and support the Chrysalis Enterprises transitional jobs program
• Ability to pick up, push, or pull up to 50 lbs. and work on their feet throughout shift
• Work in or outdoors, standing and walking, for long periods of time (up to full shift) in various weather conditions (heat, cold, rain, etc.)
• Excellent organization and time management skills
• Ability to work independently, balance worksite and office requirements, manage projects, meet deadlines and coordinate well with others
• Bilingual English/Spanish, a plus

FAIR CHANCE HIRING STATEMENT

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ community.