Bilingual Client Services Coordinator

About Chrysalis

Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives. Since 1984, we have helped more than 85,000 individuals change their lives through jobs. We are looking for individuals who are ready to join our mission-driven team and make a difference.

Description

Job Summary

The Client Services Coordinator (CSC) is an integral support to the entire Client Services team, while also engaging with clients, volunteers, donors, and staff in other departments. The CSC is the first point of contact with Chrysalis, coordinates service delivery, provides support to Chrysalis staff and facilitates the front lobby operations. We are looking for someone with outstanding communication and customer service skills, a positive attitude, , and the ability to multitask in a high-volume, fast-paced environment.

Provide High Quality Services to Chrysalis Clients and Guests

• Establish welcoming presence and continually maintain positive and motivating demeanor.
• Greet clients to facilitate their access to Chrysalis programs and resources.
• Promote and explain Chrysalis services accurately to visitors and callers.
• Facilitate intakes for all new clients.
• Regularly circulate throughout the lobby to ensure clients are engaged in employment search activities, exclusively, and conducting themselves professionally at all times.
• Distribute mail and relay messages to clients.
• Assist clients in accessing resources from partner agencies.
• Coach clients on professional behavior when necessary.
• Deescalate situations, as needed.
  
  

Provide Administrative and Staff Support

• Provide administrative support to Employment Specialists, Site Director, Program Managers as needed.
• Input client data and case notes into Salesforce (data system) promptly and accurately.
• Maintain and distribute employment curriculum, client service forms, and up-to-date supplies for classes (handouts, teaching notes, sign-in sheets, etc.)
• Assist in maintaining an inventory of supplies for both the center and clients.
• Participate in outreach activities, such as resource and job fairs, as needed.
• Occasionally lead orientation sessions and job preparation classes.
• Maintain a clean, organized, and clutter-free front desk and workstation to ensure a professional and welcoming environment.
• Adhere to confidentiality protocols, ensuring all client information is handled discreetly and securely in compliance with privacy standards and company policies.
• Participate in organizational meetings, trainings, case conferences, and staff meetings to assess and meet client needs
  
  

Facilitate Front Lobby Operations (when in office)

• Manage client use of supportive resources such as the computer lab, phones, copier, mail, etc.
• Capture client daily attendance.
• Ensure clients comply with all Chrysalis policies and procedures and inform clients of rule infractions.
• Accept in-kind donations and process them accordingly.
• Responsible for closing and opening procedures.
  
  

Job Skills & Qualifications

• Passion for Chrysalis's mission.
• Previous customer service experience in fast-paced environment desired.
• Bilingual (English/Spanish) required.
• High school diploma or equivalency required.
• 6 months-1 yr of relevant work experience.
• Excellent communication and organizational skills.
• Ability to maintain appropriate boundaries with staff and clients.
• Proficiency in online research, Word, Excel, and PowerPoint programs required. Must be willing to learn other applications as needed.
• Ability to present to groups of individuals.
• Ability to communicate agency needs and policies to clients in a supportive and patient manner.
• Ability to maintain a professional environment.
• Ability to handle sensitive information and maintain confidentiality.
• Team player, with a clear understanding of team dynamics, who is willing to help other employees.
• Experience and/or desire and commitment to work with homeless, low-income, recovering populations.
• Sensitivity and understanding of various cultures and lifestyles.
• Self-starter with "can do" attitude and initiative
• Willingness to work flexible schedule depending on needs
• Willingness to travel to meetings and to meet with clients as necessary (mileage reimbursed)
• Ability to lift up to 25 lbs.
  
  

This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more.

Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.

( Applications without a cover letter will not be considered.)

FAIR CHANCE HIRING STATEMENT

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ community.