Job Summary
The Business Development & Community Engagement Coordinator will serve as a vital link between Chrysalis, the community, and potential / existing employer and referral partners. The coordinator will also build and maintain relationships with community partners who refer individuals to Chrysalis for services and with business partners interested in hiring our clients. This hybrid role requires a commitment to Chrysalis' mission, excellent communication skills, and a passion for serving vulnerable populations.
Duties and Responsibilities
Client Support & Job Placement Services (30%) :
- Consult with clients referred from Chrysalis' Employment Specialists about their employment goals, facilitating appropriate matches with job opportunities, job fairs, and hiring events.
- Facilitate client applications, coordinate interviews, prepare clients appropriately, and provide detailed follow-up services.
- Capture accurate data on all services provided to clients.
Customer Service & Business Development (20%) :
Manage and maintain accurate records for hiring and community partners.Provide exceptional customer service to internal and external stakeholders.Assist with prospecting for new employer partners.Coordinate participation in community events and meetings to recruit clients and build partnerships.Relationship Building & Management (20%) :
Enter new accounts / partners into Salesforce database and maintain accurate information.Maintain consistent contact with clients and partners through various channels.Collaborate with key partners to coordinate outreach strategy and activities.Program Coordination & Communication (15%) :
Function as a liaison between Chrysalis' Client Services and Client Enterprises program team(s) and the Business Development & Community Engagement team.Provide timely updates to the Client Services team(s) regarding job opportunities and outcomes.Organize and support ongoing job opportunities / training, hiring events, etc.Resource Information Management (15%) :
Provide up-to-date information about resource availability.Develop and maintain a user-friendly database of resource information.Research and identify community events, organizations, and resources useful to both clients and staff.Job Skills & Qualifications
2 years of customer service, program, and / or administrative experience.Experience working with individuals who have been affected by the criminal justice system and / or individuals who have experienced homelessness preferred.Passion for the Chrysalis' Mission.Excellent verbal and written communication skills.Strong organizational skills and attention to detail.Ability to work independently and prioritize tasks effectively.Ability to interact with clients, colleagues, partners from various cultures and lifestyles with diplomacy and tact.Proficiency in MS Office suite, Salesforce, and Google suite.Experience in community engagement and outreach preferred.Bilingual (English and Spanish) REQUIRED .Flexibility regarding scheduling and prioritization of tasks.Maintain confidential information and exercise discretion.Ability to work occasional evenings and weekends.Valid driver's license and reliable transportation.FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and / or justice-involved; people who have experienced housing insecurity and / or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ community.
